Chapman
Chevrolet
1717 E. Baseline Rd. Tempe, AZ 85283
Phone: 866-412-2712

Service Hours

Chevrolet Service & Repair
1717 E. Baseline Rd. Tempe, AZ 85283
Weekday service hours Mon – Fri 7:00am - 6:00pm
Saturday service hours Saturday 7:00am - 5:00pm
Sunday service hours Sunday Closed
Chevrolet Safety Recall
Chevy Service Recall

Understanding the Safety Recall

This page is designed to help you understand the recent ignition switch recall a little better. If you are driving an affected vehicle, until the safety recall repairs have been performed, it is very important that you remove all items from your key ring, leaving only the vehicle key. The key fob (if applicable) should also be removed from your key ring. General information and contact details are provided below. For you specific vehicle, please visit the GM Owner Center and enter your Vehicle Identification Number (VIN).

Visit GM Owner Center
General Information
Which Vehicles are Involved?
    All 2005-2010 Chevrolet Cobalt and Pontiac G5, 2003-2007 Saturn Ion, 2006-2011 Chevrolet HHR, 2006-2010 Pontiac Solstice and 2007-2010 Saturn Sky vehicles are involved in the recall.
Why are these vehicles being recalled?
    There is a risk, under certain conditions, that your ignition switch may move out of the "run" position, resulting in a partial loss of electrical power and turning off the engine. This risk increases if your key ring is carrying added weight (such as more keys or the key fob) or your vehicle experiences rough road conditions or other jarring or impact related events. If the ignition switch is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury or fatality. Until the recall repairs have been performed, it is very important that you remove all items from your key ring, leaving only the vehicle key. The key fob (if applicable), should also be removed from your key ring.
Where will the notification letters be sent?
    The current owner information from your state vehicle registration will be used to mail out customer communication for the recall.
what will GM do?
    We are working as quickly as possible to obtain parts, and expect to have parts beginning in April of this year. We will contact affected customers as soon as parts are available so that they can schedule an appointment with their dealer to have their vehicle repaired. This service will be performed at no charge. Because of scheduling requirements, it is likely that dealers will need to keep affected vehicles longer than the actual service correction time of approximately 30 minutes.
What should you do if you have an affected vehicle?
    When GM notifies you that parts are available, you should contact your GM dealer to arrange a service appointment. It is very important that you remove all items from your key ring, leaving only the vehicle key. The key fob (if applicable) should also be removed from your key ring.
What if you are an affected customer who already paid for this repair?
    When GM notifies you that parts are available, GM will also provide instructions for you to request reimbursement if you paid for repairs for the recall condition previously.
Are the recalled vehicles safe to drive?
    The simple answer to that question is yes. The GM engineers have done extensive analysis to make sure if you use only the ignition key with no additional items on the key ring, that the vehicle is safe to drive.
Where should Saturn/Pontiac owners take their vehicle for recall repairs?
    Any Chevrolet, Buick, GMC or Cadillac dealer can perform the repairs.
When can affected customers reasonably expect to be able to get their car fixed?
    We expect the first parts to be available beginning in April, with parts availability improving as time goes on. We will be working with customers on an individual, case-by-case basis to minimize inconvenience associated with the recall. We also are working diligently with our suppliers to develop and validate replacement parts and to have increased production in place to meet demand.
What exactly is the repair? How long will it take?
    The ignition switch will be replaced. Because of service scheduling requirements, it is likely that dealers will need to keep vehicles longer than the actual service correction time, which is approximately 30 minutes.
Once the repair is completed, can customers put a heavy key ring back on?
    We recommend that customers only utilize the key, key ring and key fob (if equipped) that came with the vehicle.