I asked Eric in the service center if there was anyone on the sales team that they’d recommend, they didn’t give me anyone’s name but said they were in their way out to meet me. Kion (I may have misspelled his name) was fantastic! Right away he either could read it on my face that I wasn’t in the head space to play games and test a ton of cars. No. I wanted one car. I stood in front of that exact car. I made sure my husband understood that we were leaving in that car. We did. The purchase was easy. The humorous stories shared during the test drive were great as well. I will say, I did tease Kion a bit because when he asked if there was anywhere he could have improved ?… We were in our Camaro getting ready to drive home? I leaned forward and said, “you really slept on the heated seats!” I jest because I was freezing as it was oddly windy out. In all honesty, I couldn’t have asked for that sale to have gone any easier! And a little shout out to Dan as well. He made the loan part so quick and easy to understand. (Plus silly side note, he’s a Green Bay fan so, cheese!) I hope this review helps show how truly phenomenal the service I received was but also how personable these individuals are as well. Thank you.
I would like to Thank Dave my Service Advisor. Dave was very knowledgeable and kept me posted on every step. Chapman Chevy should be very Honored to have Dave as an employee. Thank you Dave !!
Brandon was very professional. I was kept informed every step of the way. Great job! You truly make a difference.
Dylan and Paul provided excellent customer service and provided great personal connections beyond expectations.
As always Michelle S. comes through in flying colors!
I've been a customer of Chapman Chevrolet for a very long time. I buy and service my trucks here. Brandon Henry goes above and beyond to make sure my service visit's go smoothly. Thanks Guys
I and my family were so impressed with the service we received from Roosevelt Smith at Chapman. He spent plenty of time with us in viewing cars for sale and then he worked diligently to close the deal with us. He is a real asset for Chapman Chevrolet.
I received excellent service from Phillip and Joseph.
Second time around going to the guys at Chapman Chevy. Hands down the best dealership in the Valley. Appreciate the help of our Amazing salesman Abraham and our Exceptional Finance Manager Roberto. I said it once and I’ll say it again, wherever you guys go, I’ll follow!!
I realize service agents were slammed w/vehicles during/after the holidays, but I would have liked more communication from the agent while my vehicle was there. Also they always put a reminder on my windshield indicating next service. They didn't this time :(
I'm so happy that I purchased my car at Chapman. And the service I receive is outstanding!!! Always go there for my oil changes and other services for my car. Outstanding team!!!
Brian Young was great to work with. It was a no pressure experience that I really appreciated.
Just completed the purchase of our 2024 Trax. We ordered it back in early September with Lima Alialima. A wonderful salesman who kept us informed on our vehicle status. Great also want to thank everyone at Chapman Chevrolet. Amazing customer service. Thank you.
I have a great advisor. Michelle is the best! I like to keep my vehicles current on their servixes and I trust Chapman for my vehicle swrvices. I like to come here because they are friendly, honest, and close to my house. I have come here for 10 years and I will continue to trust Chapman with all my vehicle requirements
Always on time and great customer service.
Getting my car serviced Saturday, your agent Phillip did a great job keeping me informed throughout the process. Thank you!
Always happy to take my car in .. staff is helpful her.
Engine light was fixed they did a good job
Exemplary customer experience throughout the entire process!
I was excited that the engine light that was on was only a small thing the price was very good
Cheryl was my advisor and she was absolutely amazing and had my car ready within one day. She very sweet and hard working ethic. Thank you
Michelle Saras was excellent!
Madison went above and beyond to help me. She is the best.
Michelle communicated and was extremely professional.
Wrote a 1 star review recently because we thought the oil change was not done. It was all a big mix up and I apologize to Brandon for giving him a bad review. He's a good guy and very communicative , he called and explained the situation and it turned out the technician just didn't replace the sticker. Sorry again Brandon. I can be reached at Raulborja1988@yahoo.com or 480-579-9111 if anyone has any questions. Thanks again Brandon! Sorry for the confusion!
Chapman did a great job on oil change, tire rotation & plug the tire I apparently picked up a nail they removed it an put in a plug.
The process went very well, the sales personnel were very professional and did their very best to get to the deal that was acceptable
Excellent communication and updates throughout the maintenance process
Since I was waiting they expedited diagnostic road check up, oil change, fuel injection cleaning, and cabin filter replacement in 2 hours.
Joe in service and Danny with car warranty helped me a lot
Joe in service was very helpful, and Danny Ortez also
Maddison is the best, I appreciate her kind personality and the work she puts into getting my truck done correct every time. Good work Maddison!
My Chevy Equinox experience is nothing more than awesome. My salesman Roosevelt. Made my Car shopping experience.visit very pleasant. As well as the Chapman Chevrolet staff. I will definitely suggest Chapman Chevrolet. Located on baseline road and. McClintock to all my family members and friends.
Another great service for our 2018 Chevrolet Equinox. Wonderful service manager took great care of my truck. Thank you. Awesome dealership and service department.
Went there to make an appointment and young lady says we can do it now if I like. With in an hour I was out for oil change, tire rotation, and FREE inspections. Great service..
The service on my Equinox was good, but, it was NOT washed afterwards. I stated that when I made my appointment online.
Leland Johnson (sales rep), David Smith (Sales Manager), and Paul Elliott (Finance) made the entire car buying experience easy and relaxing. They did a great job at finding us the right vehicle at the best rates we could get, and we’re so helpful and kind. Kudos to the Chapman Chevrolet team that helped us buy our Tahoe! Thank you!
The staff was excellent from the salesman to the sales director we felt no pressure. It was a very pleasant experience. Look forward to buying another vehicle from them again.
Thanks Brandon for getting me in and out as fast as possible!
Brandon is great! He goes above and beyond! He always makes sure everything is taken care of!
I was notified by OnStar that my my oil level was very low. I hadn't been paying attention. I called Chapman right away and was able to secure an immediate appointment. Check in was easy and I was kept informed of what was going on. I was given a service total up front and advised when another issue was found, and the revised cost was given. Thank you, Chapman for your excellent care.
The service contact was great. The Lyft service was great. Work was done quicker than expected. I was able to be scheduled in much faster than I anticipated.
Madison was friendly, knowledgeable and took the initiative to provide a service history of my car to prevent me from agreeing to work that has been done recently. I also appreciated your express service lane. My appointment was at 10:30. I arrived early and was immediately helped. My car was done by 11:30 and I was on my way to have lunch with my friend!
Awesome experience. Was thorough with reviewing all that my new car was equipped with and was very friendly and professional.
When I pulled into the dealership, someone greated me right away. They were really busy and didn't have a regular salesperson, so they quickly assigned Renate to help me. Renate has been doing this for over 20 years and she doesnt mess around... shes a Rockstar! She was such a pleasure to work with. I've bought many cars over the years and this was by far the easiest and smoothest purchase and trade ever. After a couple quick test drives we sat down and she put together an excellent deal that I thought was very fair. This was the first time I didn't have to negotiate at all. What she offered was better than what I would have negotiated. If you want to buy a car ask for Renate (if you can get her). She will put you in exactly what you're looking for for the best price in town. THANK YOU RENATE!
Linda did an excellent job at explaining my new 2024 Equinox features. Many thanks! She was also very informative, explaining the mound of paperwork needed to purchase a new vehicle. I don’t think you will be able to find a better Dealership in the Phoenix area than Chapman Chevrolet. I wholeheartedly support buying from this establishment.
When I arrived, I was met promptly. The service adviser listened to my issue and we discussed the service plan and answered my questions. It was a battery issue. They got my truck in quickly and repaired faster than expected. I will bring my truck to Chapman for service as needed in the future.
I appreciate the service I have received everytime I leave my 2015 Equinox to be fixed and leave knowing my car is functioning properly.
Great service depth. Cheryl was on top of my issue, working with a difficult situation, thinking outside the box to accommodate me. Repair was fast and they got me back on the road in a timely manner. Will take my highcountry to Cheryl for future maintenance. Thanks for the help
Very nice people easy to work with they take you where you wanna go find the car that you're looking for just excellent ??
Smooth and easy service, love the new app to follow the updates and payment
I had my new 2023 Chevy Equinox in for its first service. Michelle, my service rep did an outstanding job! She was polite, friendly, professional and took care of everything for me…thank you, Michelle and Chapman Chevrolet for keeping me moving!!
I needed to get a touch up as I purchased the care interior package. Madison Klementz was awesome and so was her detail team. They actually did more than I requested which made me feel better about spending the money on the package. Thank you!
Joe did a great job! I’m so glad we are working with Chapman instead of the giant, nationwide chain that starts with Car and rhymes with axe! Never going back to them.
Syed has worked with my dad for nearly as many years as I’ve been alive. He helped me in my first car, and now a decade later, he’s helped me to buy the nicest car I’ve ever owned. From humble beginnings to where I am now, I am deeply appreciative that Syed always finds the right car for his clients needs and wants— truly treating us like family. Gus helped me to understand some key features of my new vehicle—give him your attention, because he surprised me with some great tips & insights!! They’re a wonderful team at Fleet and they make sure every client feels heard and well taken care of, every time. Thank you, gentleman!
Mr Prescott went above and beyond, analysis, communication, professional, timely
Service was really good got my car early next day and I hit a hood discount and thanks for that
I'm glad we came up with a deal on the 2500 HD thank you guys
Michelle Saras was my service advisor when my 2023 Trailblazer was scheduled for regular service. All went well with no problems. There was one procedure that could not be accomplished at this time which had to do with a recall pertaining to the Park Assist Feature. Seems like I am waiting for the part(s) to arrive.
Was very professional & helpful
Was very professional & helpful
Outstanding customer service and purchasing experience. Thank you!
we gad a good experience on buying a truck Brian the salesman was very professional and courteous thanks Brian
Joe and the whole service team provided excellent communication and service. I had to take my vehicle in unexpectedly and from the first phone call to schedule to the vehicle pick up was smoothing sailing. I work overnights so being able to contact with Joe via the portal was very convenient. Thank you all for your hard work.
Syed and Dave are great! They made our purchase easy and pleasant!!
They took me in on time and got me done quickly.
Maddison, was great as usual. Always goes above and beyond.
These people are the best. My sincere thanks to Joe, Maria and Michelle for great service. I do appreciate all you helped me with.
Great service and very helpful
I want to thank the staff at Chapman Chevrolet for providing an excellent experience purchasing a New truck!
The service department is always so nice. Thank you for taking care of my car :)
I know when I take my car in for service, whatever the service may be that it will be completed in a professional manner. If I have questions they are answered in term I understand.
Service dept— excellent service
Service dept— excellent service
Employees were very helpful and knowllabl
Great service! Fast too@
I went in for an oil change and to have my car battery replaced. My service advisor kept me informed of all the progress of my vehicle. Kept me up to date on everything and also offered the Uber/lyft services.
Madison Klementz was my service advisor & she was amazing, I received her help in resetting my controls on the air conditioner & steps. She was very knowledgeable & seemed so happy to help me!! She is definitely an asset to Chapman’s!
Brought my truck in when my engine light illuminated. I made and appointment online, brought the truck in and your service person took care of business. Painles experience. Thank you!
Michelle the service advisor is great to work with. She tells me what needs to be done according to the milage, and the work is always done in a timely manner and at a fair price.
Awesome
Gus was very helpful and very informative throughout the whole process. I would highly recommend him to anybody looking to buy a new or used vehicle.
I found the service prompt and the communication excellent!
Great customer service
Professional staff and great job on service completed.
Michelle & Brandon both explained what was needed & not needed to be done. I am glad I had a chance to work with both of them.
Appreciate great & prompt job!
Was able to get my car in early on a Monday morning. Was greeted and left my car. Was called later that day and told that they had my problem fixed and that I could pick up my car on the same day. Picked up my vehicle and all was good.
Great service. Phil was excellent
Cheryl made the experience easy and efficient.
Excellent customer service!
My advisor Phillip did everything that was asked and vehicle finished when promised . Thank you
Our service rep was Madison at Chapman Chevrolet in Tempe Az . Madison made the whole experience smooth and easy
Michelle did not awesome job of keeping me informed when my vehicle would be ready
Michelle was very helpful. Kept me updated on my vehicle.
Thanks for your help. You really made my day
I love Chapman n especially Brian Young whom I've bought several cares from. The serv rep who handled my oil change was great!
I am happy with the brake service that I got from this facility. It was done at the time-frame promised .
I had the best buying experience of my life at Chapman Chevy. Great people to work with, not pushy and willing to work with my needs. Ray Russo is the man, very knowledgeable and helped me out every step of the way. Also, very competitive prices compared to other Chevy dealerships. Super happy with my purchase!
Brian Young was very professional,, helpful, friendly and very courtesy. We would definitely recommend him