Reviews

Avg. Rating:
(88 Reviews)
Buyer

I was helped by Dylan, whom provided exceptional service, went beyond what I asked for and helped me pick the truck right for me with all the options I was looking for. I would definitely buy another truck here and refer all to this dealership

Kasey
3/26/2023
Excellent Service

I experience a high-level of professionalism upon my arrival to the service department. Tyler was very informative about the process of my service, and I appreciate the positivity.

Erickson
3/22/2023
Chapman Experience

I had a good experience with Cheryl my advisor, will definitely pass the word for a smooth informed visit to Chatmans service dept.

Paul Peru
3/21/2023
Service

Great communication throughout the process as always.

Gerald W Ruane
3/21/2023
Service

Personal attention to detail

Jeff Cullumber
3/17/2023
Great customer service

Our truck was having some engine issues and my advisor Tyler was wonderful to work with. He was very responsive, honest and explained vehicle concerns in complete detail. Highly recommend to request if you are bringing your vehicle in to the service department!

Heather Saiki
3/17/2023
.

I always have a pleasant experience here,compared to the one on camelback.

Nand Gia
3/17/2023
Cruze

Quick serivice car runs good and the adviser was really good

Jackie Dickson
3/16/2023
2trucks

I had no problems with the service Dept they did a good job on my trucks

Skeet
3/15/2023
Warranty repair

Great service , Friendly people, Great place to do business.

Mark Gilson
3/13/2023
Seat Cushion vent blower chip installation

The original service advisor ordered an incorrect chip number, so when I brought the vehicle in for retrofit, they discovered that the part was not correct. I talked with my NEW service advisor, Michelle Saras, she ordered the correct part, I RETURNED to the dealership the next week, had the correct part installed. Michelle was extremely helpful and kept me informed while the process was being completed.

Wes Bolyard
3/10/2023
Great service & customer service

Overall satisfied with everything done to my truck, nothing missing nothing out of place.

Jose Armando
3/8/2023
Oil change

Excellent service.

Jay Hendrix
3/7/2023
Great!

Robert was great helping me find a car and showing me all the features. Will be recommending Chapman to friends

Anna Schorr
3/5/2023
Good service, but...

Brought in my 2017 Cruze for its 60k mile service, service was good, but, want to know why my vehicle was NOT washed afterwards?

Bill Parfitt
3/5/2023
Wonderful Service!

Tyler was excellent at every step of our Camero's service process.

Steve & Barb Oltmans
3/2/2023
Great service

Even though it took a few days, Tyler was really awesome and my truck back pretty quick. Nice guy.

Michael Terrazas
2/25/2023
Best Service!

Chapman Chevrolet has the best service ever! The staff and ervice department is professional, knowledgeable and efficient. They are welcoming and kind to assist you as soon as possible. Thank you , Mr. Tyler Ballard and staff.

Al Noga
2/22/2023
Excellent service

Have an excellent service overall

Jesriel Pobe
2/22/2023
GREAT SERVICE

It is always a pleasure going to visit Chapman. Tyler St James, is a delight to work with.

Paul Dent
2/22/2023
Fuel injection flush

The service coordinator was fantastic, very friendly. When it came to picking up the vehicle, received the bill and was taken aback by the extra "service fee". I mentioned it to Michelle and she took it off, but I think that those kind of "fees" should already be included in the dollar amount for the service so it's not such a shock to the customer when they go to pay their bill

Lesa Wick
2/21/2023
Service

Great service. In and out in 45m.

Gus Fitch
2/20/2023
2022 Chevrolet Colorado

Great experience, Donny was very professional and knowledgeable. Finance office was also. Thank you so much.

Jon
2/19/2023
Great customer service

We were taken care of very well

Natalie Tsinnijinnie
2/19/2023
Service with Tyler

My service advisor was the best! Took care of my immediate needs and suggested, with priority, future service. Best service advisor I’ve had in an extremely long time.

margaret garrett
2/19/2023
Service

I would like to thank the service department and Ron. I appreciate your kindness and diligence you have a customer for life. Great service! Keep it up!

Trina Oneal
2/18/2023
2022 Chevy Silverado

Great service. Seamless interaction with everyone that was involved. Very professional amazing customer service. Chapman bet out 4 other Chevy dealers. I will be a life king customer.

Mustafa
2/18/2023
Great service but VERY slow

Had an appointment at 1:00 pm for an oil change. Wasn’t complete until 4:15pm. Good news the comped it.

Barbara Bondurant
2/16/2023
Good

Good

Jesus Garcia
2/12/2023
Service Department

Madison is an awesome service advisor. I needed retrofit for heated steering wheel and heated seats on my 2022 Silverado because of chip shortage and she ordered parts, contacted me right when they came, made an appointment that was convenient for me. Also took care of another recall for DRL. Kept me informed and had it ready right when she said she would. Great service and Chapman is lucky to have employees like her.

Kevin Davis
2/10/2023
Feedback

Great

Victor
2/10/2023
Amazing service!l from Brandon!

Brandon was absolutely wonderful. He made the experience quick and easy. He is so efficient and I would recommend him 10/10 times. Great job!

Brett Wilson
2/8/2023
Always been great to deal with

We bought our last two vehicles from Keyon. We continue to bring in our 2500, Suburban and even our Corvette for servicing. Never have any issues, their friendly and over deliver.

Shelby K.
2/7/2023
Problem fixed

Tayler St James is excellent, very easy to work with, and fixed the problem.

William Lanham
2/3/2023
Amazing

I have used Chapman to service my vehicle going on 5 years now. Joe has mainly been my service consultant and always comes to my aid. Chapman has provided excellent service as well as excellent work over the many years. I won’t go anywhere else!

Chelsea Andrews
1/31/2023
Great experience

I worked with Linda Siemens, she made me feel like a king! Above and beyond a great experience.

Todd Brown
1/30/2023
Warranty work

My advisor is Tayler St James, He is excellent. The tech found one problem with the battery, and it appeared that it fixed the problem it did not,I will have to take the back

William Lanham
1/28/2023
⭐️⭐️⭐️⭐️⭐️

Great customer service. The staff in the service department are professional, knowledgeable, and efficient and gets the job done. Thank you, Mr. Brandon Henry and Philip for your assistance in servicing my vehicles. Very satisfied customer.????

Alapati Noga
1/28/2023
Warranty Work 2021 Silverado

Great service from Brandon and the techs. Replaced bad DEF tank. So far so good.

Terry Blake
1/28/2023
New truck repair

Great keep me informed

Greg
1/28/2023
Review

Looks like a complete and thorough job was done on my repair. Parts were sort of pricey given the market rate for parts. I know my vehicle is 18 yrs old but care should be taken when working on vehicles. It has lasted me this long because I take care of my vehicle. Technician cracked the bug shield upon closure of the hood. Wish they had told me that it happened. I always hate discovering stuff after getting my vehicle home.

Scott Bonin
1/28/2023
Awesome service

Love Chapman! Great crew. Will always bring my Trax to Chapman

Linda Edith Miller
1/21/2023
Oil Change

I appreciate that when I deal with Chapman Chevrolet everyone is polite and I get my car in a timely manner.

Gail Wheeler
1/20/2023
Ok service

Service was good, but, my vehicle was NOT washed after service was completed.

Bill
1/18/2023
Outstanding service !

Perfect communication , followed up every step of service ! Brandon Henry was up front and did what he said he was going to faster than promised !!

Jason Armstrong
1/17/2023
Mike & Paul

Salesman Mike and Paul in finance did an awesome job with the purchase of our new trailblazer, perfect experience!

Walter Launderville
1/8/2023
Ok

It went ok

Roy Moore
1/6/2023
Amazing

The service we received from Gus Hove was amazing. He was very patient throughout the car buying process. Made it an enjoyable experience. I have purchased 4 cars now from Chapman Chevrolet and they have my business forever. Thanks again Gus

Adena
12/30/2022
Tire

Wuickky fixed my tire and I had my truck back in no time.

Dylan Jones
12/29/2022
Great Service

Ron Klement is the man. He took care of the less pressing issue of the oil change and tire rotation last week. Due to staffing issues, he scheduled the seat repair and rear brake job for the following Monday. Work completed to my satisfaction.

Ronald Palmer
12/27/2022
Isuzu NPR

The Chapman team keeps me up to date on necessary repairs and always demonstrate professionalism and expertise.

Steve E
12/24/2022
Great customer service

Service adviser was amazing. Service was prompt. Kept me informed of every step taken.

Rose Ruiz
12/22/2022
Service dept

Michelle could not have been more pleasant to work with. I’m retired and I’ve managed service departments. I know good service and how hard it is to get good people to represent your business.

Rick czerwan
12/20/2022
Sales person

We are very happy with our salesman. Very nice courteous, will recommend him if anyone asks about buying a vehicle.

Norma
12/18/2022
Equiox

They are AWESOME

Mary Speight
12/16/2022
Stephanie Cantu, Sales Assiciate

I just purchased my 2 new vehicle from Stephanie. She is knowledgeable, professional and kind. I have been extremely happy with the service and professionalism at Chapman. I highly recommend you contact Stephanie fir your next car purchase. You won’t be disappointed.

Linda
12/15/2022
Great Service

I have had issues with my 2019 eating batteries. Chapman has been more than helpful with getting the batteries replaced. Thank you. Now today, I contacted them because they replaced the battery yesterday, and now the car is going in to limp mode, and say stabilatrack needs service. They don't thing it was because of the battery, but they are covering the tow, and because I bought the vehicle at another dealership, they are going to have it towed there. Why, because my extended warranty has a deductible, and if the other dealership takes it, it will be $100 cheaper. That's outstanding service. My next car will be purchased from Chapman.

Robert Butler
12/1/2022
Chapman

Salesman Keyon was the best and Chapman dealership is awesome to work with. This is our 5th purchase with Chapman!

ISAIAH
11/16/2022
Madison Klemintz

I really appreciate all the help I received from Madison, at my appointment yesterday, I think she went beyond with answers to questions I had, thanks Madison!!

Mary Barnum
11/11/2022
Service Advisor Renews

Thanks to Phillip Perkins, my service advisor for renewing my faith in Chapman. He was friendly, professional and did an outstanding job. A few months ago, I had a scheduled service appointment at this dealership and left because I would have had to wait four hours for my vehicle…with an appointment! That will never fly with me, but I decided to give Chapman a second chance. Glad I did!

Greg Pici
10/28/2022
SERVICE PERFORMED

I'VE BEEN DEALING WITH CHAPMAN FOR ABOUT 13 YEARS I'M GUESSING. 3RD TRUCK FROM THEM AND I HAVE ALWAYS BEEN HAPPY WITH EVERYTHING. THEY GET ME IN AND OUT AS FAST AS POSSIBLE. I'M ABLE TO TEXT OR CALL MY SERVICE PERSON. TYLER ST JAMES HAS BEEN HELPING ME FOR THE LAST FEW YEARS. I TEXT HIM WHEN I HAVE A QUESTION OR NEED ANYTHING ONLY ISSUE I HAVE IS NOW YOU DON'T OFFER LOANERS ANYMORE. I ALWAYS USED TO GET A TRUCK IN THE PAST ( SUV 1 TIME ) CAUSE I NEED MY TRUCK FOR WORK. HOPEFULLY YOU BRING THAT BACK SOON OR FOR SPECIAL CIRCUMSTANCES ATLEAST FOR WARRANTY ISSUES

JACOB ELLIS
10/12/2022
Service on Chevy Bolt

The service Person Michelle Saras was very Good. with the review of my car.

Darryl Roberson
10/6/2022
Purchase a Vehicle

Thank you, I appreciate your help. I love my new ride!

Corey Sizemore
10/6/2022
Great Service

Once in the shop, Jose did a great job keeping me informed on the status of my repair.

Chuck Anderson
9/23/2022
The Best Service Department

Always right on time for your appointment. You are always with a friendly greeting. Our service consultants are very knowledgeable and listen to our concerns. Our vehicle is ready on time. Thank you Tyler St James and Madison Klementz for your awesome service!

Joseph Wood
9/17/2022
75K Service

Madison Lorenz was my service advisor. She was terrific. She lived up to her estimate of about 90 minutes for the service to be completed.

Ronald A Palmer
9/8/2022
Great service

Madison Klementz was courteous and efficient and provided excellent service. Was able to get work done in the comfortable lounge with wifi while I waited. Madison went the extra mile to wash the car herself.

Mahesh Balan
9/8/2022
Great customer service

Very attentive

Anthony Tersigni
9/3/2022
1982 Corvette

Great service

Robert N Rouse
8/30/2022
1982 Corvette

Great service

Robert N Rouse
8/30/2022
45,000 mile service

Do you still wash the outside of the vechile when it gets serviced?

Isaac Koole
8/29/2022
Ok service

Brought my Equinox in for an oil change & tire rotation, service was good, but, my vehicle was NOT washed after service was completed!

Bill Parfitt
8/28/2022
Service Visit #1

Took my 2022 Chevy Trax in for its 1st oil change. My Service Advisor, Tyler Ballard, took care of everything necessary, including having a dangling gasket put back into place! He was kind and very professional. I appreciate the excellent service I always get at Chapman Chevrolet! Thanks!

Neil H. McElroy
8/25/2022
Bolt EV - battery recall service

Ron and the EV crew did an excellent job of replacing the high voltage battery per a mfr recall. The repair time was finished a day earlier than estimate. The car retail was very convenient. All in all, I'm very pleased with the service department and the 2019 Bolt EV. I've driven various cars these past 55 yrs... it's as close to a perfect vehicle ever I've driven!

William Brazelton
8/25/2022
Another Good Experience

Arrived at 8:00 on my way before 10:00.

Mark Carlson
8/19/2022
Awesome

My check engine light was on, took the car in...Met with Tyler S. and got the repairs done with no cost to me.

Rosa
8/11/2022
Service

Excellent customer service

Bella
7/31/2022
Chapman Chevy Tempe

Duane and Brian in Tempe are amazing to work with. I recommend them to everyone. I’ve been a customer for years and wouldn’t buy from anyone else.

Lori Mendez
7/22/2022
Tyler St.James

Tyler has ALWAYS taken care of me when both my 2021 Corvette and 2021 Duramax needed service. Tyler goes beyond, keeps communication open and treats me the way a customer should be treated, even when he was NOT my service advisor. I will now only use Tyler to service my vehicles. Customer service at its finest! A+++

Nick Rodriguez
7/20/2022
Better this time

I first want to say Cheryl is awesome! I have had my truck in SEVERAL times for the same issue, having no vehicle for a day or two or three.. Cheryl had me out the same day AND provided the damaged part that they believe wa the issue. I'm really hoping this issue with my truck has been finally solved and appreciated Cheryl's managing it all.

Desiree Bembury
7/6/2022
Keys

Don't know why key fobs break so easily and not fixed free

Eldon Drenthe
7/1/2022
Tyler B.

Just want to say great job on my service

Robbie
7/1/2022
New vehicle purchase

Very helpful and professional staff. Was a great experience!

Larry
6/29/2022
Amazing Service!!!

Incredible service, thank you again!

Bryan Lamer
6/18/2022
Ralph Cota

Beautiful camaro convertible and a beautiful sales experience with Syed and Linda again.

Ralph Cota
6/9/2022
The Best!

I would like to thank Michelle and all the staff at Chapman Chevrolet. Michelle took care of everything for my Tahoe, and I could not be happier with the people and the service. Thank you, Chapman Chevrolet! You're the best!

Al Noga
6/4/2022
Best Place!

I have been to other places but this by far the best! Always on point and Chapman Chevrolet's checklist is awesome. You get a copy of pages of exactly what is done with your vehicle. Thank you, Chapman Chevrolet! You're the best!

Al Noga
6/4/2022
Excellent Service

As always great service and quick turnaround time. Used the online booking app to book appointment. It was much faster to book than waiting for someone to answer the phone.

William Zecco
5/4/2022
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