Reviews
Chapman Chevrolet
This is the fourth vehicle I have purchased/leased from Chapman because of Tony Simmons. He is outstanding and a PLEASURE to do business with.
Thank you Sergio for the fast, friendly service !
Ronnie was very helpful and courteous
Problem cleared within the hour. Thanks Chapman. You Rock!
Danny and Tyler made sure everything went so smooth!
I had a great experience with Stephanie. She found exactly the options I was looking for and got me a great deal. She was helping us and multiple people and doing it very efficiently.
The service advisor that i was dealing with for my car that was towed in was Chris Mackenzie. he was freindly, professional and preformed his job really well. He called and kept me informed on progress of my car.
I had my Saturn Vue 2007 serviced in June. My new service person is now Dexter. He was friendly, helpful and followed through and kept in contact with us and let us know how the services were proceeding. We took the shuttle and the gal driving was Maria and she was also friendly and has a great personality. We have always taken our cars to Chapman and appreciate their great service.
Joshua Griffith once again took great care of my problem ....an annoying rattle in the Dash of my 2017 Chevy Silverado .... The service Tech that worked on the problem new exactly what it was and had it fixed in about an hour ...kudos to you guys ...that's why I keep coming back to Chapman for service Josh and the guys always get me fixed up .....
Joshua Griffith once again took great care of my problem an annoying rattle in the Dash of my 2017 Chevy Silverado .... The service Tech that worked on the problem new exactly what it was and had it fixed in about an hour ...kudos to you guys ...that's why I keep coming back to Chapman for service Jiosh and the guys always get me fixed up .....
Excellent customer service
Quick Lube was fast and reps were helpful and answered all the questions I had.
My service advisor, Aaron St. James, kept me informed about what was happening with my car which was well appreciated. He let me know what needed to be done and why. This was the first time I had actually waited in the waiting area and it was most enjoyable.
Every time I bring my Corvette in for repairs or maintenance they always do an excellent job. I never have to worry about there work or customer service. Thanks again for your caring Staff Brad Lorenz
Ryan, our salesperson, was professional in his interactions with us. He was very knowledgeable & told us the differences in the cars we were interested in, but was not pushy. I was impressed that he stayed with us while during the orientation to OnStar. Dave, in finance, was also knowledgeable & explained everything clearly.
My trade in for a new auto was a simple and enjoyable experience.
Trade in, rebates, etc. Were helpful, as well as the folks at Chapman Chevy.
Chapman staff made our entire experience very enjoyable. Our salesman Bryce Lane was great. Finance staff made it happen with no hassles. A totally positive purchase experience.
All went well with the exception that a car wash was promised. However the interior was not vacuumed out. Other than that everything was perfect.
With the Tahoe approaching nearly ten years old it was treated to a comprehensive service including engine oil & filter, trans fluid & filter, steering fluid, brake fluid, front & rear diff oil and transfer case oil...each item performed flawlessly! Many thanks to the team at Chapman Chevy!
The Service Adviser provided communication and status followup on the vehicle's status. The Service Technician was able to repair a air conditioning system part which was not available as new or used for a 18 year old (i.e. 2000) vehicle. The complimentary vehicle wash is appreciated!
problem not found
Service department quickly diagnosed a fuel issue down to a purge valve in the tank and the truck runs as good as new! Service Consultant was Dexter Nix, very good and very professional. Thank you, David Sorensen
Always helpful and professional
Wow what an amazing guy. He was so kind and worked really hard to get us a GREAT deal.
We drove all the way from south eastern Az. for a better deal than we could get from local. Zenon is a great dealer to work with.
Chris our service consultant went above and beyond getting our vehicle repaired and Brian {hope got right name} was very quick and efficient did a great job, vehicle runs great Thx to both of them. Glenn & Jill Davis
Awesome came in the way i brought it. Mobile one special at desk. My truck engine 35% more quiet...
Joseph Gonzalez is such a great customer service helper, not only was he honest about my vehicle but he made sure all my needs were met. Thanks Joseph for all your help!!
I have always received great service.
My service advisor was professional communicative and timely.
I have as of now purchased 2 cars from Brain Young and I will continue to go to him for any future car purchases. He is so friendly and kind and has always gone above and beyond to assist me. He has been our family car guy for almost a decade and don't know what we would do without him, it can go years without contact and as soon as we contact him its like we just spoke yesterday.. we are definitely team Brian
Sam i just wanted to say keep up the great job that you are doing. I came in and you found what the problem was and corrected the issues with any fuss. Thank you Monica
*****
Everyone was great
Brought my Saturn Ion in for a recall service and couldn’t be more happy with the customer service provided by the staff - Dexter and crew. Done in a timely manner Well done
Another great job. Joshua and his crew got my service truck in and out in one day. Thanks Larry
Great sales and finance team
I would like to take a moment to recognize a job well done by Chapman Chevrolet Service Agent; Dextor Mix. Dextor is well rounded in is knowledge of his duties and very informative in helping the customer understand what the car needs. Great job Dextor, the Martin Family appreciates your service. William Martin
Dexter was great! Honest and upfront about repair costs and what needed to be done. Quick turnaround for repairs. Very satisfied with my experience at Chapman.
from sales to fin az ce a very positive professional experience thank you
Ray's a great guy and very knowledgeable. I'd send a friend to buy a car from Ray.
Had a oil change , great service and friendly people. Wait time good.
As always, my service experience at Chapman was outstanding thanks to Dexter and the Chapman Technicians.
Curtis took great care of us. A very positive experience
The people is great, the service exceptional, I am very grateful that I have the opportunity to go to this great place, great people who give the better options for me as buyer than any other places, they really are committed to help what you want and need, thank "Chapman Chevrolet "
Matt did a great job finding exactly what I was looking for and made it easy to trade. Dan did the financial stuff and explained everything great! Together they made the whole experience of trading vehicles totally easy.
Had a great service advisor Dexter. He made my engine repair easy.
Fast and very pleasant professional service
Fast and easy! No hassle
Excellent approach with knowledge
Great attention to detail, personalized service and courtesy. Professional!
they removed the glove compartment in my Equinox LTZ to reset the systems following a routine oil change and left the glove box on the floor of the car. I had to have the service counter person re-install for me. it made me wonder if they tightened the lug nuts correctly on the tire change or might I expect a tire to fly off as I am driving on the 101 Loop. makes one wonder how something like this could happen.
The Express Service team are great. Tyler and the rest of the team answer concerns and questions. If they don't know the answer, they will ask someone.
Chapman is our #1 choice when buying our vehicles! Brian Young in sales has been nothing short of outstanding, Dexter in Service is another great asset, and Chad in Service has gone above and beyond with amazing customer service! We have been buying our personal trucks from Chapman since 2004 and always go back!
I have worked with multiple service agents at Chapman, but my most recent few have been with Sergio. He is always empathetic and passionate about insuring I'm happy. He warns me up front if there "may" be any charges for service, and both times has gotten them waived or covered without me asking. When running a 3rd party warranty on a certain issue, I had to call them to get it covered and they were absolutely awful. Sergio was so sorry to hear that THEY were rude, that he gave me my next oil change for free!!! Just fantastic customer care. Definitely recommend Chapman for any Chevy Service care and ask for Sergio. He won't disappoint.
I was extremely pleased with the price of my new Chevy Colorado and with the customer service I received from Salesman Brian Young and others at the Chapman Tempe Dealership.
Took a while to reach an offer for the vehicle but the sale manager went above and beyond to bring the sale to a successful conclusion.
I brought my car in for a transmission fluid change and even though I didn't say anything about my check engine light being on they still did a check and fixed the problem at no cost. It was still under warranty. Thanks to Douglas Bonkowski for taking care of me.
Ur service was number one dexter was professional for me
Everyone was friendly and helpful. My baby even looked great with the car wash they provided after the service. Awesome!!
Brian Young was exceptional he helped me through the entire process he got me a low interest rate and great payment on my new Cruze lower than what I expected you got to see Brian Young when buying a car
Chapman does an excellent job of taking care of customers. I appreciate the personalized service, clear explanations of the issue and resolution that Doug Bonkowski provides. Thank You!
STEPHANIE CANTU I ENJOYED BUYING A CAR FROM STEPHANIE. SHE WAS INFORMED AND MOVED THINGS ALONG. I WILL BUY AGAIN FROM CHAPMAN AGAIN AND AGAIN WITH STEPHANIE...THANK YOU .
I bought a used 2015 Sonic Turbo LT i think i was treated Very good very satisfied with my purchase and look forward to working with them in the future if your looking for a new car or used dont pass this Dealership up very Professional sales and service you will be greated with a smile and Honesty
Chapman was very busy but got me in and out quickly.
Recall and service work performed quickly and efficiently even got my brakes done at the same time. Well done and thank you.
Dexter did a great job in getting my issues resolved with my car in a timely fashion and communicated with me frequently during the process.
Another excellent visit to the quick service at Chapman Chevy.??
We have purchased our last 4 vehicles thru Syed Rizvi at Chapman Chevrolet in Tempe, AZ and he is the ONLY one that we will go to. He is honest, trustworthy, straightforward, friendly, looks for ways to save a customer money on a purchase, and goes over and above what is required or expected to satisfy a customer. We tend to keep our vehicles for 10 or more years but when we are in the market for a new one, there is only one person we even consider....and that is Syed. No one else. He is the absolute BEST....and deserves a HUGE raise!!! Thank you, Syed, for the best customer service in the entire Chevrolet company!!
Wrong information given to me in two prior to my appointment phone calls to the dealership wasted taking a whole day off from work to have my car issues serviced taken care of to find out when I get there I will need to make another appointment to have my car diagnosed. the service Tech could not even tell me how many quarts of oil my car would take in the oil change he said maybe 6.7.or 8 quarts you would think they would know since my car was a 2005 right I am sure they should have already serviced a car like mine prior. So Disappointed in level of Customer service provided
Making the appointment online for scheduled service is quick. The report on status at the end of services is appreciated. I have a concern - If I have a warranty issue (when I bring in the car for service), I have to take the car to a separate service area, make an appointment beforehand to have it looked at, and then bring it back to have it fixed...turning one trip into 3 separate trips. Not customer friendly or convenient. Hope this helps.
TRUCK WAS SPOTLESS BEFORE OIL CHANGE AFTER OIL CHANGE FENDERS WINDSHIELD DIRTY
Thank you for taking my Grandsons Malibu in for a Oil Change with one day notice. I thought I was going to have to wait a week cause I know you guys are busy always.
Joseph was so great in getting my car fixed under warranty! And Segio was really great to when I need some additional help while Joseph was out!. Both were so great to accomdate me on a weekend when my car broke down with significant internal motor damage while out of state. Thank you guys for the great service, communication, your team work and advice.
I'd rate them even higher if I could! I had an electrical issue with my car not starting and I had two different mechanics look at my vehicle and they all told me it was one thing I spent hundreds of dollars on trying to get my car fixed with no success. I then was teamed up with Doug the service advisor and he was very informative he let me know that his team would find what the issue was with my vehicle. The next day he called me they had located the issue and they proceeded to fix the issue and now my car starts with no issues! Highly recommended!
Joshua Griffith was outstanding going above and beyond from ensuring all my concerns were answered to arranging for a rental car pick up and drop off.
The team go
Excellent, keep it upi
Hello! I want to give props to my service advisor, Sam Schaffner, on helping me during my latest visit to the dealership. I came in this past Saturday to have a trim piece replaced on my Cruze for the 2nd time, and, he took time out of his busy schedule to come in on his day off to take care of it. It's a pleasure to work with a great dealership & advisor such as Sam! I do have a minor concern, though....I use to get service coupons in the mail for X amount off an oil change, off any other type of service, etc... And, for the longest time, I haven't gotten anything like that in the mail. I will need an oil change sometime down the road, and, I've been looking at other Chevy dealerships for service/oil change coupons, but, I really don't want to go to another Chevy dealer for oil changes/service. Thank you!
We had been looking around the Valley for a Chevrolet BOLT EV. Most dealers don't have them or claim they will get one soon. Chapman had a few and responded right away to my internet inquiry. Jeff Prince showed us the car and took us on a long test drive. He let both of us drive and he showed us how most things work on the car (it will be a while before we figure out all the gadgets). He also showed us the colors and options he had in stock. The BOLT EV is fantastic - I had done a fair amount of research on it, but was still very impressed by the car. Jeff worked with us to get the best deal between Costco, Chase, AAA, etc. and we thought we were fairly treated on the trade in. It still took 4 1/2 hours to complete, but we left with our new car that we love and a very good feeling about the experience we had at Chapman.
The service department employees were very friendly and efficiently completed the necessary services and checked my vehicle out.
Douglas B is wonderful. I know I will always be taken care of and can trust I’m never taken advantage of. Brian (Corvette mechanic) is amazing and because of these two I continue to shop and use Chapman Chevy as my go to dealer!
I did have fun purchasing my Camaro. but Im not to sure about the sales team, I might have been a little hard on them i like to horse trade. Had a great time and enjoying my ride. Thanks for a great time . Zenon jusko and Chace Gibbs
Was treated like I was so important, someone asked me if I needed help and wasn't sure where to go and told me where and offered to walk with me to make sure that I would get where I needed to go. I got an oil change and tires rotated and was even offered to have my car washed and took maybe 30 or less minutes. It was worth driving the 3 hours and will do so whenever my car is due for service. Thank you Chapman Chevrolet
Although the yard foreman had called a week ahead and set up the service appointment and discussed the problem with a service advisor, when we arrived at the commercial fleet center there was no record of our appointment. The service advisor who had taken the information was delayed in arrival so we had to start from the beginning. Fortunately, Rodney stepped up and promptly interviewed the driver, inspected the truck, and took care of writing up the work order. A couple hours later, the truck was ready and our driver was back in the field doing his job. Kudos to Rodney.
Very Impressed with your service department.Friendly & Courteous!
The best experience buying a new car, Gus Hove was the best!! Very knowledgeable, took his time with me. I will defiantly recommend him to everyone I know...great job and experience.
All went as planned - not hitches - great customer service.
While the service provided was very good, the amount of time we waited for our car was outrageous (7 hours). However, our service tech did give a small discount to try to make up for this. If I have a 7am appointment, I feel that I should know by 8 am, how long I will have to wait. This part always takes longer than that.
Doug was great and handled prefect
Had an appointment for 1pm on a Friday , was out on my way 30min. later. Great service !
Again a great job. It’s why I have been coming over ten years
Excellent service - very professional
Made service appointment for 2016 Colorado diesel with Doug. He did a great job of getting things done in a professional manner. Only issue was lack of loaner car. Linda Seamans arranged for a loaner from inventory. My car was ready mid-afternoon and I returned the loaner picked it up very smoothly. Thanks! Well done!
See above.
I had a great experience and would definitely recommend others. Thank you
Chris McKenzie was helpful, patient and informative. I highly recommend Chapman Chevrolet in Tempe.
Sergio was very courteous, upfront and honest, did a great job to inform us on what needed to be done, alerted us of problems with tires purchased from another vendor, had loaner car lined up for us which was very helpful and convenient. Worked with us for follow up visit on alignment. Very happy with the job done for us.
I had several stains on my uphostry and the carpet and the work was done but the stains were not completely removed they since appeared .The seat was up and they did not even check to see if there was a stain on any place when i pulled the seat down I saw a brown stain ;if they had looked there was no way it could have been seen.also the front foot mats were not even vacumned I could not believe that they would return the truck in that condition.