Reviews
Chapman Chevrolet
GRRReat Work would recommend to everyone!!!!
My driver lock on my 2016 Silverado we’re not working. At first they could not replicate the issue which I was a little frustrated, but as I picked up the truck I was able to show Chris the issue. He immediately apologized and scheduled Service for another day and reserved a rental car while repair was being done. During that time he and team also took out a big scuff in my fender from someone hitting me which I was astounded they did that and the service they provided. I would recommend Chapman Service to anyone. Give Chris a raise for his professionalism and customer satisfaction!
Brought my Chevy Silverado 2500 HD into Chapman Chevrolet for routine maintenance, my service advisor, Chris McKenzie made sure that all the service requests were completed in a professional manner, truck was completed in the time promised and returned cleaned & washed.
Chris McKenzie is great to work with. Sadly I'm bringing my vehicle in almost once a month for a LARGE variety of reasons. Apparently the Captiva Sport should just go on a entire vehicle recall list. I'm sure I'll be back at the service dept again soon & I KNOW Chris will do EVERYTHING he can to help me.
Staff was great helped us get a new vehicle. Thank you Bill
Jim Hufnagel and his Team are super fast turning around on repairs for our trucks, great people and great customer service.
5
Prompt, friendly service.
The best customer service.
Made an appointment to have a tire repaired on my 2017 Cruze. Amy in quick service took care of me & my car. Did an excellent job! The only thing, is, that when it came time t orefill the tire with air, the nitrogen machine wasn't working. Asked if I could bring it back when the machine is fixed, so the nitrogen can be refilled, and, she told me yes. Just waiting on the call to bring it back for the nitrogen refill.
the young lady who waited on me and arrange so I could have an oil change and the tires rotated provided excellent customer service she was very prompt I didn't have to wait for her when I drove up she explained everything she was very very good she should be commended for the job well done when I went in there before the guys are all too busy talking among themselves about what they did the night before. That wasn't the case with this young lady I was number one and that was a good feeling.
Great customer service.
Excellent service! Friendly staff
The Chapman Chevrolet service department was very thorough. Solved the problem. Even gave me a loaner overnight. Professional.
Kristi Sylvester from fleet sales is the best!!
I was well pleased, I had a nail in my tire. They did great job. Last time I was there was not pleased because ask service guy if get my tires checked and fill them up, he gave me issues. They told me he was not there anymore. I am glad.
1st day of monsoon season and my wipers were streaking .... Called Joshua in service and he got me in the same day had them replaced and the truck washed up ready for the days storm .. on my way home it poured on me and the wipers were perfect .... Thanks Josh
I appreciate the information that was giving to my grandson Austin, when he took the Chevy Malibu to be checked out for the low air tire. Turns out that he was given a new tire at discount tire. Thank you for the advice from your staff as I was low on funds to get a new tire. Sincerely, David Infante. The only other info I need is what is the price for a spare tire, the small ones that do fit in the trunk of the car. Thank you.
Found the car online submitted a request. I had a response within an hour. Everyone was super friendly really cared about my wants and needs. Didn't waste our time but didn't rush us either. Needed to go back to pick up something the next day. Still super helpful going above and beyond. Definitely will go back for any future needs!
I made an appointment for 7:40 am the previous day and arrived at 7:35 am for an oil change, lube, and tire rotation. The work was satisfactorily completed, but the total wait time was about 2 hours. That seems a bit long for someone with an appointment previously scheduled.
Thank you to Ike and Dan for making the process seamless.
A breakdown in Phoenix on a Friday night . . . Having my truck towed to Chapman's Saturday morning was not the ideal situation. However, my advisor, Chris McKenzie, was great to work with and turned frustration into a happy ending! Thank you! By Monday afternoon, I had my truck back! Smooth process from start to finish!!
My Advisor was Dexter Nix. He went out of his way to ensure great service!! He explained what he was going to do and the possible time frames. However, he exceeded them!! From the purchase of my 2014 Silverado with Ike 4 years ago to the service needs I've had throughout the last four years, I would never go elsewhere to purchase another vehicle!! I am totally pleased with the purchase and service I have received! I love meeting with the advisor's and gaining an understanding of the whole service process and what to expect!! Thank you Chapman Chevrolet!!
Excellent service in and out
I feel like I got a really good deal on my Chevy Trax. The salesman JP, the finance person Wayne and the Manager Brian were all pleasant to talk and work with. I’ll buy another car from them again in the future.
I am very pleased to say that I when I called for an appointment for an oil change on my car I was able to take it in the same day .It only took close to 45 minutes. They came out to show me the part that needed to be replaced and I have no complaints today and keep up the good work. Don't let go of these nice people. Thank you all so much!
This is the fourth vehicle I have purchased/leased from Chapman because of Tony Simmons. He is outstanding and a PLEASURE to do business with.
Thank you Sergio for the fast, friendly service !
Ronnie was very helpful and courteous
Problem cleared within the hour. Thanks Chapman. You Rock!
Danny and Tyler made sure everything went so smooth!
I had a great experience with Stephanie. She found exactly the options I was looking for and got me a great deal. She was helping us and multiple people and doing it very efficiently.
The service advisor that i was dealing with for my car that was towed in was Chris Mackenzie. he was freindly, professional and preformed his job really well. He called and kept me informed on progress of my car.
I had my Saturn Vue 2007 serviced in June. My new service person is now Dexter. He was friendly, helpful and followed through and kept in contact with us and let us know how the services were proceeding. We took the shuttle and the gal driving was Maria and she was also friendly and has a great personality. We have always taken our cars to Chapman and appreciate their great service.
Joshua Griffith once again took great care of my problem ....an annoying rattle in the Dash of my 2017 Chevy Silverado .... The service Tech that worked on the problem new exactly what it was and had it fixed in about an hour ...kudos to you guys ...that's why I keep coming back to Chapman for service Josh and the guys always get me fixed up .....
Joshua Griffith once again took great care of my problem an annoying rattle in the Dash of my 2017 Chevy Silverado .... The service Tech that worked on the problem new exactly what it was and had it fixed in about an hour ...kudos to you guys ...that's why I keep coming back to Chapman for service Jiosh and the guys always get me fixed up .....
Excellent customer service
Quick Lube was fast and reps were helpful and answered all the questions I had.
My service advisor, Aaron St. James, kept me informed about what was happening with my car which was well appreciated. He let me know what needed to be done and why. This was the first time I had actually waited in the waiting area and it was most enjoyable.
Every time I bring my Corvette in for repairs or maintenance they always do an excellent job. I never have to worry about there work or customer service. Thanks again for your caring Staff Brad Lorenz
Ryan, our salesperson, was professional in his interactions with us. He was very knowledgeable & told us the differences in the cars we were interested in, but was not pushy. I was impressed that he stayed with us while during the orientation to OnStar. Dave, in finance, was also knowledgeable & explained everything clearly.
My trade in for a new auto was a simple and enjoyable experience.
Trade in, rebates, etc. Were helpful, as well as the folks at Chapman Chevy.
Chapman staff made our entire experience very enjoyable. Our salesman Bryce Lane was great. Finance staff made it happen with no hassles. A totally positive purchase experience.
All went well with the exception that a car wash was promised. However the interior was not vacuumed out. Other than that everything was perfect.
With the Tahoe approaching nearly ten years old it was treated to a comprehensive service including engine oil & filter, trans fluid & filter, steering fluid, brake fluid, front & rear diff oil and transfer case oil...each item performed flawlessly! Many thanks to the team at Chapman Chevy!
The Service Adviser provided communication and status followup on the vehicle's status. The Service Technician was able to repair a air conditioning system part which was not available as new or used for a 18 year old (i.e. 2000) vehicle. The complimentary vehicle wash is appreciated!
problem not found
Service department quickly diagnosed a fuel issue down to a purge valve in the tank and the truck runs as good as new! Service Consultant was Dexter Nix, very good and very professional. Thank you, David Sorensen
Always helpful and professional
Wow what an amazing guy. He was so kind and worked really hard to get us a GREAT deal.
We drove all the way from south eastern Az. for a better deal than we could get from local. Zenon is a great dealer to work with.
Chris our service consultant went above and beyond getting our vehicle repaired and Brian {hope got right name} was very quick and efficient did a great job, vehicle runs great Thx to both of them. Glenn & Jill Davis
Awesome came in the way i brought it. Mobile one special at desk. My truck engine 35% more quiet...
Joseph Gonzalez is such a great customer service helper, not only was he honest about my vehicle but he made sure all my needs were met. Thanks Joseph for all your help!!
I have always received great service.
My service advisor was professional communicative and timely.
I have as of now purchased 2 cars from Brain Young and I will continue to go to him for any future car purchases. He is so friendly and kind and has always gone above and beyond to assist me. He has been our family car guy for almost a decade and don't know what we would do without him, it can go years without contact and as soon as we contact him its like we just spoke yesterday.. we are definitely team Brian
Sam i just wanted to say keep up the great job that you are doing. I came in and you found what the problem was and corrected the issues with any fuss. Thank you Monica
*****
Everyone was great
Brought my Saturn Ion in for a recall service and couldn’t be more happy with the customer service provided by the staff - Dexter and crew. Done in a timely manner Well done
Another great job. Joshua and his crew got my service truck in and out in one day. Thanks Larry
Great sales and finance team
I would like to take a moment to recognize a job well done by Chapman Chevrolet Service Agent; Dextor Mix. Dextor is well rounded in is knowledge of his duties and very informative in helping the customer understand what the car needs. Great job Dextor, the Martin Family appreciates your service. William Martin
Dexter was great! Honest and upfront about repair costs and what needed to be done. Quick turnaround for repairs. Very satisfied with my experience at Chapman.
from sales to fin az ce a very positive professional experience thank you
Ray's a great guy and very knowledgeable. I'd send a friend to buy a car from Ray.
Had a oil change , great service and friendly people. Wait time good.
As always, my service experience at Chapman was outstanding thanks to Dexter and the Chapman Technicians.
Curtis took great care of us. A very positive experience
The people is great, the service exceptional, I am very grateful that I have the opportunity to go to this great place, great people who give the better options for me as buyer than any other places, they really are committed to help what you want and need, thank "Chapman Chevrolet "
Matt did a great job finding exactly what I was looking for and made it easy to trade. Dan did the financial stuff and explained everything great! Together they made the whole experience of trading vehicles totally easy.
Had a great service advisor Dexter. He made my engine repair easy.
Fast and very pleasant professional service
Fast and easy! No hassle
Excellent approach with knowledge
Great attention to detail, personalized service and courtesy. Professional!
they removed the glove compartment in my Equinox LTZ to reset the systems following a routine oil change and left the glove box on the floor of the car. I had to have the service counter person re-install for me. it made me wonder if they tightened the lug nuts correctly on the tire change or might I expect a tire to fly off as I am driving on the 101 Loop. makes one wonder how something like this could happen.
The Express Service team are great. Tyler and the rest of the team answer concerns and questions. If they don't know the answer, they will ask someone.
Chapman is our #1 choice when buying our vehicles! Brian Young in sales has been nothing short of outstanding, Dexter in Service is another great asset, and Chad in Service has gone above and beyond with amazing customer service! We have been buying our personal trucks from Chapman since 2004 and always go back!
I have worked with multiple service agents at Chapman, but my most recent few have been with Sergio. He is always empathetic and passionate about insuring I'm happy. He warns me up front if there "may" be any charges for service, and both times has gotten them waived or covered without me asking. When running a 3rd party warranty on a certain issue, I had to call them to get it covered and they were absolutely awful. Sergio was so sorry to hear that THEY were rude, that he gave me my next oil change for free!!! Just fantastic customer care. Definitely recommend Chapman for any Chevy Service care and ask for Sergio. He won't disappoint.
I was extremely pleased with the price of my new Chevy Colorado and with the customer service I received from Salesman Brian Young and others at the Chapman Tempe Dealership.
Took a while to reach an offer for the vehicle but the sale manager went above and beyond to bring the sale to a successful conclusion.
I brought my car in for a transmission fluid change and even though I didn't say anything about my check engine light being on they still did a check and fixed the problem at no cost. It was still under warranty. Thanks to Douglas Bonkowski for taking care of me.
Ur service was number one dexter was professional for me
Everyone was friendly and helpful. My baby even looked great with the car wash they provided after the service. Awesome!!
Brian Young was exceptional he helped me through the entire process he got me a low interest rate and great payment on my new Cruze lower than what I expected you got to see Brian Young when buying a car
Chapman does an excellent job of taking care of customers. I appreciate the personalized service, clear explanations of the issue and resolution that Doug Bonkowski provides. Thank You!
STEPHANIE CANTU I ENJOYED BUYING A CAR FROM STEPHANIE. SHE WAS INFORMED AND MOVED THINGS ALONG. I WILL BUY AGAIN FROM CHAPMAN AGAIN AND AGAIN WITH STEPHANIE...THANK YOU .
I bought a used 2015 Sonic Turbo LT i think i was treated Very good very satisfied with my purchase and look forward to working with them in the future if your looking for a new car or used dont pass this Dealership up very Professional sales and service you will be greated with a smile and Honesty
Chapman was very busy but got me in and out quickly.
Recall and service work performed quickly and efficiently even got my brakes done at the same time. Well done and thank you.
Dexter did a great job in getting my issues resolved with my car in a timely fashion and communicated with me frequently during the process.
Another excellent visit to the quick service at Chapman Chevy.??
We have purchased our last 4 vehicles thru Syed Rizvi at Chapman Chevrolet in Tempe, AZ and he is the ONLY one that we will go to. He is honest, trustworthy, straightforward, friendly, looks for ways to save a customer money on a purchase, and goes over and above what is required or expected to satisfy a customer. We tend to keep our vehicles for 10 or more years but when we are in the market for a new one, there is only one person we even consider....and that is Syed. No one else. He is the absolute BEST....and deserves a HUGE raise!!! Thank you, Syed, for the best customer service in the entire Chevrolet company!!
Wrong information given to me in two prior to my appointment phone calls to the dealership wasted taking a whole day off from work to have my car issues serviced taken care of to find out when I get there I will need to make another appointment to have my car diagnosed. the service Tech could not even tell me how many quarts of oil my car would take in the oil change he said maybe 6.7.or 8 quarts you would think they would know since my car was a 2005 right I am sure they should have already serviced a car like mine prior. So Disappointed in level of Customer service provided
Making the appointment online for scheduled service is quick. The report on status at the end of services is appreciated. I have a concern - If I have a warranty issue (when I bring in the car for service), I have to take the car to a separate service area, make an appointment beforehand to have it looked at, and then bring it back to have it fixed...turning one trip into 3 separate trips. Not customer friendly or convenient. Hope this helps.
TRUCK WAS SPOTLESS BEFORE OIL CHANGE AFTER OIL CHANGE FENDERS WINDSHIELD DIRTY
Thank you for taking my Grandsons Malibu in for a Oil Change with one day notice. I thought I was going to have to wait a week cause I know you guys are busy always.