Reviews
Chapman Chevrolet
Ike Umunna and Paul Elliot treated us with respect and professionalism. Shopping for a truck was a great experience at Chapman Chevrolet.
Chapman Chevrolet, Joshua Griffith is my Chapman Service Advisor and handles all my service needs when I bring my HD2500 in for work. Josh always goes the extra mile and takes great care of my truck; which is very important to me. He is highly professional and exceptionally competent in his mission to provide excellent customer service. On my last trip in to see Josh, he was just getting ready to go on vacation for a few days, but he did not leave me stranded. Josh worked vigorously with the Chapman technician to find the source of a minor fluid leak, then worked with the warranty individuals to get the truck repaired properly. This is typical for Josh, but the part that really impressed me is this, Josh made sure that the parts were ordered, received, and the technician was aware of the repair authorization status before he left for vacation. Josh called several times to keep me in the loop and had the situation well in hand. He made sure that while he was gone the truck repairs would be finished and then have (Dexter) another Service Advisor complete the connection with me to get the truck back. Because my truck would be down for a few days, I had mentioned to Josh that I had critical pre-construction project meetings early the next day and I would need to find some transportation. Josh came through in an instant with a loner vehicle to make my meetings; which could not be rescheduled. Every time I come in I think that the service surly could not get any better, yet each time I feel Josh and Chapman prove me wrong. What a great relationship to have with a service staff that always make you feel like it is their own vehicles they are working on. Thank you so much Josh, you are awesome! And thank you too Dexter for seeing the work through! Great guys and great company! Rex
Dexter was the Best as always! Quick work kept me up to date on what was going on. Outstanding Job Chapman Chevrolet Service Department and Thank You Dexter!
Brian Young is a very good salesman when he sold me the 2015 Chevy Cruze brand new
Easily set up a service appointment. Went in and waited at the dealer for about an hour and all was completed including explaining that air filters were in need of changing. The service tech showed me the dirty filters and I agreed that they needed to be replaced. Very satisfied with the Quick Service experience.
Working with Kristina Steinhaus and all the Chapman team members was such a delight. They were very helpful and fun to work with in my car buying experience. This was by far the best car buying experience I’ve ever had. Kudos to the Chapman Chevrolet team! I will most definitely be a repeat customer and refer you to family and friends. Affably, Vicki Urias
Thank you for always giving the best customer service. I appreciate too my Veteran Discount. I love bringing my car here to be worked on. You all are the BEST !!!
My current car, a 2016 Malibu LT, is the third vehicle that I have purchased from Chapman Chevy. My Malibu had a small issue due to the weather which was causing some kind of leak. I called last minute to schedule an appointment the night prior, and spoke with Joe G. who without hesitation, scheduled an appointment to get the car in at 7:00 am the next morning. I sent my daughter to bring the car in, the next morning. Hey! a mom has to work ;) Joe G. treated her with outstanding customer service and sent the car back for the inspection right away (even offered her some coffee and fresh popcorn while she waited) The part required for the repair was not in stock so that meant that my daughter could have been stranded at the dealership for roughly 4 hours. Instead of making her wait, Joe arranged a driver to drop her off at home. A few hours later, the car was repaired and running like new! Joe G. and the rest of the team went above and beyond! There is no doubt in my mind that I will be returning next year to purchase my forth.
This is will be the 3rd truck I have purchased from Chapman in the past year. The service has been great, and Kristi Sylvester has done an excellent job in working with me in all the phases of these past transactions. I will continue to deal with Chapman in the years ahead. Mark Snyder
Great
Great Service
Very well mannered and helpful with my service of my battery being exchanged out, thank you for all that you did for me and my equionox.
Overall Chris always takes care of me when it comes to getting work done on my truck
Was treated well, and it took less time than our last purchase in Idaho. Thanks to all
Syed and Gus provided great assistance with our purchase.
I visited your dealership for the first time on 09/12/2018. I arrived at the service department to have a few exterior trim pieces replaced on my Silverado. I met with one of your service advisors, Chris McKenzie. He worked with me, was knowledgeable, extremely patient and above all a professional. I have visited many dealerships across the valley to include the Tucson area. I’ve never written a review or emailed management based on my experience. I would like to take this time to recognize Chris for his professionalism, attention to detail and overall excellent customer experience that he provided. Chris is an asset to the Chapman team and I plan on returning for all of my future service needs based on my interactions with Chris.
Great, prompt service. I plan to make Chapman Chevrolet my service headquarters for the 2008 Saturn Aura that I drive.
Great job and got plenty of help
Never a bad experience at Chapman Chevrolet in Tempe. I was recently there Friday 9/7 to have my car looked and Douglas provided excellent customer service!
Went above and beyond
Dexter Nix did an outstand job of taking care of me and my problem. Keep up the outstanding support and service.
You guys are great!
Brought my 2017 Cruze Premier in for it's 1st oil change, and, upon leaving the dealership, I noticed a few minor details. First, the radio was turned on to a station that I do not listen to (the radio was turned off when it went in for it's oil change), and, second, the USB music drive was out of the USB jack. I wasn't happy about that, that's why I gave a 4 star rating. If this keeps up whenever my vehicle's in for service, I'll go to another dealership.
Wouldn’t even consider taking my vehicle anywhere else...ever
Quick Lube service was 110%. I will always bring my vehicles to Chapman for excellent service.
na
Chad and Sergio helped me with my SirriusXM connectivity problem. Sounds like it was a unique issue. So far, the results have been positive. Both guys listened to the problem, were able to re-create it and fix the issue.
GRRReat Work would recommend to everyone!!!!
My driver lock on my 2016 Silverado we’re not working. At first they could not replicate the issue which I was a little frustrated, but as I picked up the truck I was able to show Chris the issue. He immediately apologized and scheduled Service for another day and reserved a rental car while repair was being done. During that time he and team also took out a big scuff in my fender from someone hitting me which I was astounded they did that and the service they provided. I would recommend Chapman Service to anyone. Give Chris a raise for his professionalism and customer satisfaction!
Brought my Chevy Silverado 2500 HD into Chapman Chevrolet for routine maintenance, my service advisor, Chris McKenzie made sure that all the service requests were completed in a professional manner, truck was completed in the time promised and returned cleaned & washed.
Chris McKenzie is great to work with. Sadly I'm bringing my vehicle in almost once a month for a LARGE variety of reasons. Apparently the Captiva Sport should just go on a entire vehicle recall list. I'm sure I'll be back at the service dept again soon & I KNOW Chris will do EVERYTHING he can to help me.
Staff was great helped us get a new vehicle. Thank you Bill
Jim Hufnagel and his Team are super fast turning around on repairs for our trucks, great people and great customer service.
5
Prompt, friendly service.
The best customer service.
Made an appointment to have a tire repaired on my 2017 Cruze. Amy in quick service took care of me & my car. Did an excellent job! The only thing, is, that when it came time t orefill the tire with air, the nitrogen machine wasn't working. Asked if I could bring it back when the machine is fixed, so the nitrogen can be refilled, and, she told me yes. Just waiting on the call to bring it back for the nitrogen refill.
the young lady who waited on me and arrange so I could have an oil change and the tires rotated provided excellent customer service she was very prompt I didn't have to wait for her when I drove up she explained everything she was very very good she should be commended for the job well done when I went in there before the guys are all too busy talking among themselves about what they did the night before. That wasn't the case with this young lady I was number one and that was a good feeling.
Great customer service.
Excellent service! Friendly staff
The Chapman Chevrolet service department was very thorough. Solved the problem. Even gave me a loaner overnight. Professional.
Kristi Sylvester from fleet sales is the best!!
I was well pleased, I had a nail in my tire. They did great job. Last time I was there was not pleased because ask service guy if get my tires checked and fill them up, he gave me issues. They told me he was not there anymore. I am glad.
1st day of monsoon season and my wipers were streaking .... Called Joshua in service and he got me in the same day had them replaced and the truck washed up ready for the days storm .. on my way home it poured on me and the wipers were perfect .... Thanks Josh
I appreciate the information that was giving to my grandson Austin, when he took the Chevy Malibu to be checked out for the low air tire. Turns out that he was given a new tire at discount tire. Thank you for the advice from your staff as I was low on funds to get a new tire. Sincerely, David Infante. The only other info I need is what is the price for a spare tire, the small ones that do fit in the trunk of the car. Thank you.
Found the car online submitted a request. I had a response within an hour. Everyone was super friendly really cared about my wants and needs. Didn't waste our time but didn't rush us either. Needed to go back to pick up something the next day. Still super helpful going above and beyond. Definitely will go back for any future needs!
I made an appointment for 7:40 am the previous day and arrived at 7:35 am for an oil change, lube, and tire rotation. The work was satisfactorily completed, but the total wait time was about 2 hours. That seems a bit long for someone with an appointment previously scheduled.
Thank you to Ike and Dan for making the process seamless.
A breakdown in Phoenix on a Friday night . . . Having my truck towed to Chapman's Saturday morning was not the ideal situation. However, my advisor, Chris McKenzie, was great to work with and turned frustration into a happy ending! Thank you! By Monday afternoon, I had my truck back! Smooth process from start to finish!!
My Advisor was Dexter Nix. He went out of his way to ensure great service!! He explained what he was going to do and the possible time frames. However, he exceeded them!! From the purchase of my 2014 Silverado with Ike 4 years ago to the service needs I've had throughout the last four years, I would never go elsewhere to purchase another vehicle!! I am totally pleased with the purchase and service I have received! I love meeting with the advisor's and gaining an understanding of the whole service process and what to expect!! Thank you Chapman Chevrolet!!
Excellent service in and out
I feel like I got a really good deal on my Chevy Trax. The salesman JP, the finance person Wayne and the Manager Brian were all pleasant to talk and work with. I’ll buy another car from them again in the future.
I am very pleased to say that I when I called for an appointment for an oil change on my car I was able to take it in the same day .It only took close to 45 minutes. They came out to show me the part that needed to be replaced and I have no complaints today and keep up the good work. Don't let go of these nice people. Thank you all so much!
This is the fourth vehicle I have purchased/leased from Chapman because of Tony Simmons. He is outstanding and a PLEASURE to do business with.
Thank you Sergio for the fast, friendly service !
Ronnie was very helpful and courteous
Problem cleared within the hour. Thanks Chapman. You Rock!
Danny and Tyler made sure everything went so smooth!
I had a great experience with Stephanie. She found exactly the options I was looking for and got me a great deal. She was helping us and multiple people and doing it very efficiently.
The service advisor that i was dealing with for my car that was towed in was Chris Mackenzie. he was freindly, professional and preformed his job really well. He called and kept me informed on progress of my car.
I had my Saturn Vue 2007 serviced in June. My new service person is now Dexter. He was friendly, helpful and followed through and kept in contact with us and let us know how the services were proceeding. We took the shuttle and the gal driving was Maria and she was also friendly and has a great personality. We have always taken our cars to Chapman and appreciate their great service.
Joshua Griffith once again took great care of my problem ....an annoying rattle in the Dash of my 2017 Chevy Silverado .... The service Tech that worked on the problem new exactly what it was and had it fixed in about an hour ...kudos to you guys ...that's why I keep coming back to Chapman for service Josh and the guys always get me fixed up .....
Joshua Griffith once again took great care of my problem an annoying rattle in the Dash of my 2017 Chevy Silverado .... The service Tech that worked on the problem new exactly what it was and had it fixed in about an hour ...kudos to you guys ...that's why I keep coming back to Chapman for service Jiosh and the guys always get me fixed up .....
Excellent customer service
Quick Lube was fast and reps were helpful and answered all the questions I had.
My service advisor, Aaron St. James, kept me informed about what was happening with my car which was well appreciated. He let me know what needed to be done and why. This was the first time I had actually waited in the waiting area and it was most enjoyable.
Every time I bring my Corvette in for repairs or maintenance they always do an excellent job. I never have to worry about there work or customer service. Thanks again for your caring Staff Brad Lorenz
Ryan, our salesperson, was professional in his interactions with us. He was very knowledgeable & told us the differences in the cars we were interested in, but was not pushy. I was impressed that he stayed with us while during the orientation to OnStar. Dave, in finance, was also knowledgeable & explained everything clearly.
My trade in for a new auto was a simple and enjoyable experience.
Trade in, rebates, etc. Were helpful, as well as the folks at Chapman Chevy.
Chapman staff made our entire experience very enjoyable. Our salesman Bryce Lane was great. Finance staff made it happen with no hassles. A totally positive purchase experience.
All went well with the exception that a car wash was promised. However the interior was not vacuumed out. Other than that everything was perfect.
With the Tahoe approaching nearly ten years old it was treated to a comprehensive service including engine oil & filter, trans fluid & filter, steering fluid, brake fluid, front & rear diff oil and transfer case oil...each item performed flawlessly! Many thanks to the team at Chapman Chevy!
The Service Adviser provided communication and status followup on the vehicle's status. The Service Technician was able to repair a air conditioning system part which was not available as new or used for a 18 year old (i.e. 2000) vehicle. The complimentary vehicle wash is appreciated!
problem not found
Service department quickly diagnosed a fuel issue down to a purge valve in the tank and the truck runs as good as new! Service Consultant was Dexter Nix, very good and very professional. Thank you, David Sorensen
Always helpful and professional
Wow what an amazing guy. He was so kind and worked really hard to get us a GREAT deal.
We drove all the way from south eastern Az. for a better deal than we could get from local. Zenon is a great dealer to work with.
Chris our service consultant went above and beyond getting our vehicle repaired and Brian {hope got right name} was very quick and efficient did a great job, vehicle runs great Thx to both of them. Glenn & Jill Davis
Awesome came in the way i brought it. Mobile one special at desk. My truck engine 35% more quiet...
Joseph Gonzalez is such a great customer service helper, not only was he honest about my vehicle but he made sure all my needs were met. Thanks Joseph for all your help!!
I have always received great service.
My service advisor was professional communicative and timely.
I have as of now purchased 2 cars from Brain Young and I will continue to go to him for any future car purchases. He is so friendly and kind and has always gone above and beyond to assist me. He has been our family car guy for almost a decade and don't know what we would do without him, it can go years without contact and as soon as we contact him its like we just spoke yesterday.. we are definitely team Brian
Sam i just wanted to say keep up the great job that you are doing. I came in and you found what the problem was and corrected the issues with any fuss. Thank you Monica
*****
Everyone was great
Brought my Saturn Ion in for a recall service and couldn’t be more happy with the customer service provided by the staff - Dexter and crew. Done in a timely manner Well done
Another great job. Joshua and his crew got my service truck in and out in one day. Thanks Larry
Great sales and finance team
I would like to take a moment to recognize a job well done by Chapman Chevrolet Service Agent; Dextor Mix. Dextor is well rounded in is knowledge of his duties and very informative in helping the customer understand what the car needs. Great job Dextor, the Martin Family appreciates your service. William Martin
Dexter was great! Honest and upfront about repair costs and what needed to be done. Quick turnaround for repairs. Very satisfied with my experience at Chapman.
from sales to fin az ce a very positive professional experience thank you
Ray's a great guy and very knowledgeable. I'd send a friend to buy a car from Ray.
Had a oil change , great service and friendly people. Wait time good.
As always, my service experience at Chapman was outstanding thanks to Dexter and the Chapman Technicians.
Curtis took great care of us. A very positive experience
The people is great, the service exceptional, I am very grateful that I have the opportunity to go to this great place, great people who give the better options for me as buyer than any other places, they really are committed to help what you want and need, thank "Chapman Chevrolet "
Matt did a great job finding exactly what I was looking for and made it easy to trade. Dan did the financial stuff and explained everything great! Together they made the whole experience of trading vehicles totally easy.