my experience with the service department. I was given a wrong estimate a text message was sent letting me know not a phone call. after calling my advisor we came to a acceptable agreement on a price you fix it and was provided a loner for the evening all in all they did what they should have done and treated me very good in the process I would definitely take my truck back to them for any services that I may need in the future I thank you Ronald and staff
This is one of the best experiences I have had with getting a car serviced and I had really great service from my service consultant Brendan Collins - express, and service technician Roberto Duran, I went in to have an oil change and the drain bolt was rounded off and they were able to get it off still and replace it will a new drain plug. Brendan and Roberto went above and beyond when it came to customer service and this being my first time at Chapman Chevy will be coming back here for services and be recommending Chapman to everyone I know, thanks again!
Dwayne and Jim were very courteous and easy to deal with.
Quick service for Oil change and had me out on Saturday midday in just the time it took me to take a look around the lot and see whats new at Chevrolet
Our experience buying my 2019 Chevy Cruze couldn't have been better! Our salesman Keyon was phenomenal and made the whole process so incredibly easy. He made it a point to not pressure us at all during the process, which made us so much more confident with our choice. I highly recommend Keyon to anyone looking to purchase a new vehicle, he truly wants his customers to get into the car they're looking and isn't pushy like other salesman. We will definitely be returning for our next purchase!
Excellent service from salesperson Keyon to finance person Dan. I got exactly what I want. Through the whole process everyone was personable, kind and easy going. Huge emphasis put on me being happy with the process and my purchase. This is my second new car purchase from Chapman.
I've been a loyal customer since 1999 and have purchased all my vehicles (4) with Chapman's. I drive up from Marana, AZ to have my vehicle serviced because I get treated like "Royalty" and I have never had a problem. The work they do is completed and exceptional! I can fully trust them to do the job right! Keep it up Chapman!!!!!!
Everything went well ...
I had a OBD code that my local mechanic couldn't resolve, it took GM tech and your master mechanic to find and fix the problem, thanks Sergio.
Bring all my vehicles and have for over 35 years .. always great service...
Dexter’s has outstanding customer Service skills and always goes above and beyond for me !
I am happy to recommend Chapman for buying a vehicle and your follow up services.
Awesome customer service
Always great great service been a customer for over 35 years !!
Even though I had an appointment, I waited four hours.
Did a good job.
They go beyond seeing you as a sale but treat you like family. They make sure you are satisfied with everything along with that they make sure it's something you want.
Especially the guy in the front office
Sergio is an amazing service advisor. Kept me updated and informed keep up the great work
Where others lack Chapman always makes up for it. Thank you for your professionalism.
Good customer service
Always excellent service. I've purchased multiple cars from Chapman and the service department is the main reason I keep coming back.
Excellent from the service manager to the technician.
Have been doing business (both service and procurement) since 1985. hall always been 100 % satisfied with all transactions. Keep up the excellent work.
I received wonderful service at Chapman. My service rep is Dexter and he was efficient and friendly and served me and my 2007 Saturn well. Thanks Dexter...thanks Chapman!
I recently brought my car in for quick service to see Brenden Collins and he was a fantastic service representative. He made sure I knew what was happening during service and gave me a very reasonable time to wait.
The people at Chapman Chevrolet know how to take care of their customers and do a great job! I won't take my pickup anywhere else! They do a great job of servicing vehicles and get you out as quickly as possible without missing even the smallest detail. Their prices are so reasonable you wouldn't think twice about going back!
On a FRI afternoon I showed up with my 2016 Sonic with no A/C. I am a volunteer at Habitat for Humanity any need my car to get there. Service Advisor, Darren Underwood gave me the bad new that it could take several work day to diagnose and then repair. But then he got me a loaner and started the "work" process. I got a call SAT. a.m. that they had found the problem (a small leak) but it may take ordering a part to fix. Later that morning a second call gave me the good news. Not only did they find the part but Tech. Frank Galarza had installed and tested the system. So I had my Sonic back by noon SAT. This was a job done extremely well done and because I had purchased the extended warranty I only paid the deductible. So GOLD STAR to both Frank and Darren.
Thanks Ike you did it again love my Lincoln MKZ
Much better this time. Last time it took like 3 hours before I got out of there. This time about 45 minutes. The car wash was out of service so I couldn’t get it cleaned up. But that is understandable.
I wasn't treated well at a previous Chevrolet dealership and when I came in on Saturday to Chapman they didn't really try and help me get into a new car after turning in my old lease. But after talking to Duane and Enrique they helped me get into a new affordable adoption that can help me with my growing family in the future.
Came in on a Saturday and the hole experience was awesome from working with the salesperson and manager in finding the right car and price to also taking no time with finance. I will recommend to friends and family for sure!
We found that the sales people, management and finance were professional and knew their product. The entire staff had great attitudes and were very accommodating. We traveled 275 miles and it was worth it. We got the truck we were looking for and were treated great! Our purchase was well worth the trip.
Meticulous, quick, and did great job. The minute I drove away I could feel the difference in the way my car drove
I noticed that the battery in my 2011 Silverado seemed to be weakening and also noticed it was leaking. I did not have an appointment with the service center, but I was on my way home on January 8th after having some minor surgery on my face and was in the neighborhood near Chapman. So I stopped in to ask if they could get my truck in to have the battery replaced. After waiting about 15 minutes or so to be approached by anyone, a man came to inquire what I needed (can't remember his name, sorry). I explained what was going on and why I was there unexpectedly. The gentleman was very accommodating and told me he'd see what he could do. A few minutes later he returned and said the mechanics would rearrange some vehicles due to lack of space during a reconstruction process and would accommodate my request! Awesome! My only challenge with my experience 6th is time was I had stated a few times that the battery had leaked and I asked that the battery tray be cleaned. I was told they would make sure they would clean it. Once I got home, we checked it that evening and noticed that it had not been cleaned. As much as I truly appreciated the fact that they got me in and out so quickly, I'm disappointed that they did not clean the tray as they said they would.
Dexter Nix is a great Consultant . He is detailed oriented and efficient. He keeps in contact with you regarding your car, providing timely updates and information. He is the only Consultant I will use at Chapman. He consistently provides excellent customer service, valuable direction for repairs, honesty in solutions for repairs and does it all with a smile and respect.
Took my truck in for service was taken care of ASAP in the quick lube area. Only problem was the truck came out more dirty than it went in the service guy said the service area was under construction and was sorry for that.
Commercial truck service, Jim Hufnagel and his crew do a great job on my truck, the work is done right and quickly. As long as Jim is with Chapman Chevrolet and is working for them and me I will be a loyal customer. Thanks Jim and his crew again
Very pleased with our new car!!! Thank you Chapman Chevy!!
This is the 5th vehicle that I have purchased from Chapman (4 Chevys and 1 VW) and the 4th from Linda S. She always finds exactly what I want and makes the whole process so simple. I will continue to drive from north Peoria to buy my vehicles from Linda!!
I quit going to Chapman Chevy because my service advisor Kevin M. left and AAA was much closer to my home. Had a check engine light come on and was right by the dealership so drove in and fleet service advisor Joshua Griffin came out and asked if I needed help, took the time to check for codes and found a couple and suggested I bring it back and leave it with him. He got me a loaner and took care of the problem within the time frame he gave me. Josh is the reason I will be returning to Chapman for all my service needs.
We've leased several vehicles with Brian Young. He always treats us well. He is knowledgeable about the product, does his research to find us just what we are looking for, and makes the transaction quick and easy.
From the time that we hit the lot and thru the process of finding the right vehicle for us to the end, the customer service was great. They all wanted to make sure we were taken care of.
Hello Chapman Chevrolet, About a week ago I had a dash check engine light come on and I call my preferred Service Advisor (Josh Griffith) to see if he could get my HD2500 Duramax in for an assessment. Josh told me that Chapman is going through some reconstruction activities and are a little limited on work bay space, but please bring my truck in and he would get it looked at ASAP. True to form, Josh got my truck in and had answers and solutions for me by the next day. I have the greatest respect for Josh and his dedication to his customers; in addition, I appreciate Chapman Chevrolet for staffing themselves with excellent employees like Josh. It is always an excellent experience if I need to bring my truck in and I simply trust my prized truck to the care of Josh Griffith and Chapman Chevrolet. My many thanks, rex.
I have been a loyal customer at Chapman. The service has always been great. Keyon Bryant from sales and Dan Landers with finance were very helpful throughout the transaction.
Dexter my service writer was excellent. He listened to my concerns and tried to make everything happen. When I got my vehicle back I noticed that there was a lot of dirt and grease on my floor liner and side steps. Also a bird had made a mess on my door panel. These were not cleaned up. As far as the work goes I had transmission complaints and I was told it was because I had an aftermarket exhaust installed in my vehicle. What a load of bovine excrement! They replaced my master cylinder and on the way home I had to make an emergency stop. While I'm glad the brakes didn't lock up it seemed they didn't work at 100% either. I will have to bring it back and have it looked at again. Also, bleeding the brakes after the master cylinder was replaced is considered maintenance? Seriously? That is absolutely insane! Many years ago I used Chapman as my go to for service and sales. I don't know what's going on but their deals aren't very good and the service dept. needs to get their act together too.
I can only say great things about the "Chapman" experience. I feel like my time is valuable and appreciate that "all" the people at Chapman make sure I have been completely Taken care of. My visits are enjoyable and the work is performed in a timely and cost effective manor. I recommend friends all the time Thank you Rick
Went to Chapman Chevrolet Dealership to buy my first car. Salesman found my brother and I right away and began working with us, he gave all the details we asked and provided a test drive for two vehicle I was debating to choose. There was no frustration or stress on me when signing papers. The employees were very polite and welcoming. I would recommend friends or family to buy an vehicle there.
They took great care of me and, I would recommend.
Work on my 2007 Saturn Vue was the best.
Wow, what a great dealership. From start to finish. Linda Seamans, my sales person and Fleet Manager at Chapman made the purchase of my Colorado the easiest and enjoyable purchase ever. Now going back for my first oil change and service it is clear to me that the Chapman family truly hires and retains great people. My service advisor Isaiah Cox was great to work with and kept me informed all along the way. I highly recommend Chapman Chevrolet to anyone looking for a Chevy product. My guess is you will get the same level of service at any Chapman location.
Both service adviser Douglas Bonkows & mechanic Mike Jones provided excellent service. Mike came and talked to me about future work that will be needed on the rear suspension.
Dropped off my car with Dexter at 9:AM for a 75,000 mile service and to have an oil leak investigated. I was willing to leave the car until Monday afternoon. But the service guys got it all done by late Saturday afternoon.
I only take my car to Chapman. The service department is friendly and fair. They never try to rip you off or perform uneeded repairs.
Been coming to Chapman Chevy over 35 years always great service
Staff on top of my service from scheduling through the service Friendly, courteous, and professional
I was extremely satisfied with the personal service provided by Syd Rizvi and Tony Simmons during the process of purchasing my second Tahoe from Chapman. Both individuals are very professional, knowledgeable and friendly which adds to the pleasure of purchasing a new vehicle. Excellent experience.
They were very curiosity’s guys working their. Will go back.
My advisor Marcus was great! Was able to get in contact on a daily basis to get an update on my car. Would definitely do business again with him. Only issue was that my car was left on E from all the tests runs.
Great fast service with an unexpected car wash. Super employees. Only one thing-oil on my driveway after parking for a few hours.
Doug Bonkowski was courteous and very helpful. He greeted me and took care of my auto's needs. He provided help in securing a loaner car until repairs were made.
great job by all
Brian young was so amazing he was patient and did not stop till he got us in a vehicle I would recommend this place to everyone
Always great and polite service. They call when they r suppose to. Keep up the service because your the reason I buy cars from u.
as ALWAYS Chapman Service was excellent -- no other way to describe it. There is no other dealer in the Valley for me except Chapman. Thanks to all.
As Usual Joshua and the guys in Service took great care of my 2017 Chevy Silverado which had a broken mud guard that had impact damage ... repaired and out the door in 45 mins ... Thanks guys
Ike Umunna and Paul Elliot treated us with respect and professionalism. Shopping for a truck was a great experience at Chapman Chevrolet.
Chapman Chevrolet, Joshua Griffith is my Chapman Service Advisor and handles all my service needs when I bring my HD2500 in for work. Josh always goes the extra mile and takes great care of my truck; which is very important to me. He is highly professional and exceptionally competent in his mission to provide excellent customer service. On my last trip in to see Josh, he was just getting ready to go on vacation for a few days, but he did not leave me stranded. Josh worked vigorously with the Chapman technician to find the source of a minor fluid leak, then worked with the warranty individuals to get the truck repaired properly. This is typical for Josh, but the part that really impressed me is this, Josh made sure that the parts were ordered, received, and the technician was aware of the repair authorization status before he left for vacation. Josh called several times to keep me in the loop and had the situation well in hand. He made sure that while he was gone the truck repairs would be finished and then have (Dexter) another Service Advisor complete the connection with me to get the truck back. Because my truck would be down for a few days, I had mentioned to Josh that I had critical pre-construction project meetings early the next day and I would need to find some transportation. Josh came through in an instant with a loner vehicle to make my meetings; which could not be rescheduled. Every time I come in I think that the service surly could not get any better, yet each time I feel Josh and Chapman prove me wrong. What a great relationship to have with a service staff that always make you feel like it is their own vehicles they are working on. Thank you so much Josh, you are awesome! And thank you too Dexter for seeing the work through! Great guys and great company! Rex
Dexter was the Best as always! Quick work kept me up to date on what was going on. Outstanding Job Chapman Chevrolet Service Department and Thank You Dexter!
Brian Young is a very good salesman when he sold me the 2015 Chevy Cruze brand new
Easily set up a service appointment. Went in and waited at the dealer for about an hour and all was completed including explaining that air filters were in need of changing. The service tech showed me the dirty filters and I agreed that they needed to be replaced. Very satisfied with the Quick Service experience.
Working with Kristina Steinhaus and all the Chapman team members was such a delight. They were very helpful and fun to work with in my car buying experience. This was by far the best car buying experience I’ve ever had. Kudos to the Chapman Chevrolet team! I will most definitely be a repeat customer and refer you to family and friends. Affably, Vicki Urias
Thank you for always giving the best customer service. I appreciate too my Veteran Discount. I love bringing my car here to be worked on. You all are the BEST !!!
My current car, a 2016 Malibu LT, is the third vehicle that I have purchased from Chapman Chevy. My Malibu had a small issue due to the weather which was causing some kind of leak. I called last minute to schedule an appointment the night prior, and spoke with Joe G. who without hesitation, scheduled an appointment to get the car in at 7:00 am the next morning. I sent my daughter to bring the car in, the next morning. Hey! a mom has to work ;) Joe G. treated her with outstanding customer service and sent the car back for the inspection right away (even offered her some coffee and fresh popcorn while she waited) The part required for the repair was not in stock so that meant that my daughter could have been stranded at the dealership for roughly 4 hours. Instead of making her wait, Joe arranged a driver to drop her off at home. A few hours later, the car was repaired and running like new! Joe G. and the rest of the team went above and beyond! There is no doubt in my mind that I will be returning next year to purchase my forth.
This is will be the 3rd truck I have purchased from Chapman in the past year. The service has been great, and Kristi Sylvester has done an excellent job in working with me in all the phases of these past transactions. I will continue to deal with Chapman in the years ahead. Mark Snyder
Very well mannered and helpful with my service of my battery being exchanged out, thank you for all that you did for me and my equionox.
Overall Chris always takes care of me when it comes to getting work done on my truck
Was treated well, and it took less time than our last purchase in Idaho. Thanks to all
Syed and Gus provided great assistance with our purchase.
I visited your dealership for the first time on 09/12/2018. I arrived at the service department to have a few exterior trim pieces replaced on my Silverado. I met with one of your service advisors, Chris McKenzie. He worked with me, was knowledgeable, extremely patient and above all a professional. I have visited many dealerships across the valley to include the Tucson area. I’ve never written a review or emailed management based on my experience. I would like to take this time to recognize Chris for his professionalism, attention to detail and overall excellent customer experience that he provided. Chris is an asset to the Chapman team and I plan on returning for all of my future service needs based on my interactions with Chris.
Great, prompt service. I plan to make Chapman Chevrolet my service headquarters for the 2008 Saturn Aura that I drive.
Great job and got plenty of help
Never a bad experience at Chapman Chevrolet in Tempe. I was recently there Friday 9/7 to have my car looked and Douglas provided excellent customer service!
Went above and beyond
Dexter Nix did an outstand job of taking care of me and my problem. Keep up the outstanding support and service.
You guys are great!
Brought my 2017 Cruze Premier in for it's 1st oil change, and, upon leaving the dealership, I noticed a few minor details. First, the radio was turned on to a station that I do not listen to (the radio was turned off when it went in for it's oil change), and, second, the USB music drive was out of the USB jack. I wasn't happy about that, that's why I gave a 4 star rating. If this keeps up whenever my vehicle's in for service, I'll go to another dealership.
Wouldn’t even consider taking my vehicle anywhere else...ever
Quick Lube service was 110%. I will always bring my vehicles to Chapman for excellent service.
Chad and Sergio helped me with my SirriusXM connectivity problem. Sounds like it was a unique issue. So far, the results have been positive. Both guys listened to the problem, were able to re-create it and fix the issue.
GRRReat Work would recommend to everyone!!!!
My driver lock on my 2016 Silverado we’re not working. At first they could not replicate the issue which I was a little frustrated, but as I picked up the truck I was able to show Chris the issue. He immediately apologized and scheduled Service for another day and reserved a rental car while repair was being done. During that time he and team also took out a big scuff in my fender from someone hitting me which I was astounded they did that and the service they provided. I would recommend Chapman Service to anyone. Give Chris a raise for his professionalism and customer satisfaction!