Robbie Lopez was the Service Person who was excellent in his personal interactions, service recommendations, follow-up contacts with me, and overall, very satisfying experience. He answered all of my questions about the service, did not exaggerate on things he did not was unaware of, and offered sound advices. A tech found a broke auto trans dipstick tube; Robbie did not actually see the broken tube, said so, thus did not try to tell me how it may happened. I like that very much in a service rep. We discussed service service options, all of which he was knowledgeable. Finally, he personally washed/cleaned my dirty suburban after service was completed. I was aware of the auto car wash situation due to the pandemic. We also discussed personal vaccination situations. All of this very satisfying!!
Tyler made sure all of my warranties were utilized. He went the extra mile and I got out with minimal damage to my pocket.
I always get great customer service at Chapman Chevrolet!!
Everyone they’re very friendly
I’ve been going to Chapman for about 25 years. I am always satisfied. The employees are always courteous, it’s clean, and have always done a great job of fixing and maintaining my cars.
Came in on Monday for oil change and was there for five hours. Joe would come in and say not much longer. Had an appointment for my air conditioning and Ron helped me. Left the car and they fixed the air conditioner and got the car on Friday.
Great service, great team of dedicated workers going above and beyond to serve Chapman as a whole and it's customers.
Our car drives better than it did before. Tyler J, Did a great job of keeping us informed. The mechanic found the problems and corrected them. Good service and repair. Thanks! Frank Wod---
Have been a customer of Chapman Chevrolet since 1985 and have used your service and have procured 21 cars/trucks. I have always bee completely satisfied with your company. Keep up the excellent work.
Second vehicle I bought and it's always a smooth and quick procedure. Kristi was the most pleasant person to work with. Always have my business in the
Cheryl did her best to accommodate us. Thanks!
I was treated very nicely at Chapman on 3-12-2021. I took my car in for an oil change and was helped by Cheryl Rollison, a service advisor. She was very helpful and friendly. Cheryl went the extra mile and made my visit easy and enjoyable. Of all the people that I have dealt with over the years with Chapman, she was the most helpful and made my visit very enjoyable. She was efficient and helpful and made things work for me. She kept me informed at all times and explained what was going on and made sure that things went well. I give her a 10 plus rating and thank her for her service.
Tyler St. James does go above and beyond what most service advisors think is adequate. Thanks Tyler
I had a very good experience. My service advisor was on top of all my updates
The service was good but there is a long wait even for a simple oil change. I was told it would be no more than 1.5 hours for an oil change and it ended up being over 2.5 hours. That seems excessive especially since I have told twice it would be no more than 1.5 hours.
Donnie helped me with my used car purchase. He was great to work with. I left with the car I wanted, at a great price. Glad I didn't have to pee in his trash can.
Your sales, finance team, are all fantastic. They helped my granddaughter find a safe reliable car for her and her baby. I will bring all car maintenance to Chapman. They helped me with a issue with my car and we very polite and explained everything they found and fixed. Thank youchapman.
I want to take a quick minute to comment on the professionalism and extra effort afforded me by Service Consultant, David Drouin. He followed up with the technician (who also went the extra mile but I do not know his name) regarding a question I mentioned in passing and then went to the extra effort to call me after I had already paid and received my car to answer my question. I found the entire experience getting my car repaired at Chapman to be easy and smooth (except for the price - yikes. haha.)
I had an appointment at 11 am. I showed up before my time slot. They were able to get me in and out in the time they set for me.
David Drouin did an excellent job in scheduling my car for service and keeping me inform of the progress.
Robbie was my service advisor, had issues with a front end alignment, he went above and beyond to get the issue solved. awesome Job
no problems with the dealership or service dept. members. Everyone was very professional and friendly. I am having concerns with the quality of the product, though. I bought a 2021 Chevy Trailblazer ($32,000). It has less than 800 miles on it and it had to be serviced twice so far (check engine light came on both times). All seems ok right now but I'm keeping my fingers crossed....hope I didn't buy a lemon.
Cheryl was Fantastic. Helped me get it when needed and kept me up to date. Awesome employee.
3 hours for fixing a tire sensor failure seems a bit long.
Zenon Jusko was a great, informative salesperson and make this one of my best buying experiences. Dan in finance is awesome! I highly recommend this dealership!
Robbie Lopez (service consultant) is top notch. Thank you so very much!
On line said steering assist issue required computer adjustment. Chapman said I needed new battery. Not positive I got correct diagnostic help, but we will see. Service was quick and waiting area was comfortable.
Some things never change-that is the reason I have always done business with Gus-he is always on top of his game and has stayed on top ever since I bought my first auto for him-Gus started with Five Stars and just keeps adding to them-Gus-Sid-Krysta are what make Chapman the reason for my return, regards
Great people great service
Everything went as Chapman representatives told me. I
they did a great repair and were very quick about it and ready to do it when i arrived
Traveling from Colorado, had an issue with a 1989 model box van. Bryan took on this issue for himself to get me back on the road. Everyone at the service department was very friendly and professional . I would recommend Chapman for any service needs. Thanks again
I did a research visit to drive several cars in the used lot, and spoke with Donny there. He listened instead of barked sales pitch at me, patiently drove several cars while quickly getting the information and keys, never put my information in anything I didn't want him to, and let me on my way when I wasn't ready. Once I came back ready to purchase, he did his best for the best deal, let me choose how fast to go through all the information, and got me out and back to work as quickly as possible. He even helped me unload my car seats and items from my trade-in vehicle. I was very satisfied with my sales associate.
I wanted to leave a quick review regarding my service experience. Overall, my service experience was exceptional. This was due mostly in part to who my service advisor is, David Drouin. David is professional, knowledgeable, and most of all, very cordial and polite. Dealing with him was very easy, he was communicative, and he responded in a timely manner. Based on this experience, I have self-assigned David as my service advisor for future service appointments.
My 1st car service with my new car went well with no problems. Hopefully it continues!
Chapman & Tyler in service went above & beyond to provide great service. I appreciate the time & effort put forth to get my 2010 Equinox repaired. They have won my business & loyalty!
Ryan C. an excellent service member. He always follows all the service and advises only what is required. I have received rapid replies to all my messages. When Ryan says he will get back to you, he keeps his word. I also, want to give credit to Syed, because any questions I may have or my family are always answered quickly with expert advise.
I had set up an appointment for my one year service with Ryan Cronin. He greeted me and after the service was completed, talked with me about any concerns. Nice, friendly consultant.
Robert Hines was a pleasure to work with. After visiting several competing dealerships, I ended up at Chapman for a stress free purchase experience.
My family and I have purchased over five cars from Carlos Lopez. I am amazed at his customer service and his hard work he does. I will continue buying from Chapman as long as he continues to work there.
Keyon was very professional and informative regarding the whole experience. The Chapman staff made the purchase of my new Silverado an example of an organization who values their customers and show it in all they do. Very impressive.
Great sales man
This is the BEST DEALERSHIP I have ever used. Everything was seamless and transparent. They weren't pushy at all. Very nice and explained everything step by step. According to my credit score I was going to get high interest but when David took it to the back and called finance company he got me 3% lower...Maybe best I cried alligator tears :-) Danny was an excellent sales rep and Sam made all off my financial paperwork easy and smooth. I highly recommend this dealership for new and used car sales! Oh and they owe me a sparkly sunshade. Use Danny and he will get you one too!! So happy, Shari