Reviews
I was helped by Dylan, whom provided exceptional service, went beyond what I asked for and helped me pick the truck right for me with all the options I was looking for. I would definitely buy another truck here and refer all to this dealership
I experience a high-level of professionalism upon my arrival to the service department. Tyler was very informative about the process of my service, and I appreciate the positivity.
I had a good experience with Cheryl my advisor, will definitely pass the word for a smooth informed visit to Chatmans service dept.
Great communication throughout the process as always.
Personal attention to detail
Our truck was having some engine issues and my advisor Tyler was wonderful to work with. He was very responsive, honest and explained vehicle concerns in complete detail. Highly recommend to request if you are bringing your vehicle in to the service department!
I always have a pleasant experience here,compared to the one on camelback.
Quick serivice car runs good and the adviser was really good
I had no problems with the service Dept they did a good job on my trucks
Great service , Friendly people, Great place to do business.
The original service advisor ordered an incorrect chip number, so when I brought the vehicle in for retrofit, they discovered that the part was not correct. I talked with my NEW service advisor, Michelle Saras, she ordered the correct part, I RETURNED to the dealership the next week, had the correct part installed. Michelle was extremely helpful and kept me informed while the process was being completed.
Overall satisfied with everything done to my truck, nothing missing nothing out of place.
Excellent service.
Robert was great helping me find a car and showing me all the features. Will be recommending Chapman to friends
Brought in my 2017 Cruze for its 60k mile service, service was good, but, want to know why my vehicle was NOT washed afterwards?
Tyler was excellent at every step of our Camero's service process.
Even though it took a few days, Tyler was really awesome and my truck back pretty quick. Nice guy.
Chapman Chevrolet has the best service ever! The staff and ervice department is professional, knowledgeable and efficient. They are welcoming and kind to assist you as soon as possible. Thank you , Mr. Tyler Ballard and staff.
Have an excellent service overall
It is always a pleasure going to visit Chapman. Tyler St James, is a delight to work with.
The service coordinator was fantastic, very friendly. When it came to picking up the vehicle, received the bill and was taken aback by the extra "service fee". I mentioned it to Michelle and she took it off, but I think that those kind of "fees" should already be included in the dollar amount for the service so it's not such a shock to the customer when they go to pay their bill
Great service. In and out in 45m.
Great experience, Donny was very professional and knowledgeable. Finance office was also. Thank you so much.
We were taken care of very well
My service advisor was the best! Took care of my immediate needs and suggested, with priority, future service. Best service advisor I’ve had in an extremely long time.
I would like to thank the service department and Ron. I appreciate your kindness and diligence you have a customer for life. Great service! Keep it up!
Great service. Seamless interaction with everyone that was involved. Very professional amazing customer service. Chapman bet out 4 other Chevy dealers. I will be a life king customer.
Had an appointment at 1:00 pm for an oil change. Wasn’t complete until 4:15pm. Good news the comped it.
Good
Madison is an awesome service advisor. I needed retrofit for heated steering wheel and heated seats on my 2022 Silverado because of chip shortage and she ordered parts, contacted me right when they came, made an appointment that was convenient for me. Also took care of another recall for DRL. Kept me informed and had it ready right when she said she would. Great service and Chapman is lucky to have employees like her.
Great
Brandon was absolutely wonderful. He made the experience quick and easy. He is so efficient and I would recommend him 10/10 times. Great job!
We bought our last two vehicles from Keyon. We continue to bring in our 2500, Suburban and even our Corvette for servicing. Never have any issues, their friendly and over deliver.
Tayler St James is excellent, very easy to work with, and fixed the problem.
I have used Chapman to service my vehicle going on 5 years now. Joe has mainly been my service consultant and always comes to my aid. Chapman has provided excellent service as well as excellent work over the many years. I won’t go anywhere else!
I worked with Linda Siemens, she made me feel like a king! Above and beyond a great experience.
My advisor is Tayler St James, He is excellent. The tech found one problem with the battery, and it appeared that it fixed the problem it did not,I will have to take the back
Great customer service. The staff in the service department are professional, knowledgeable, and efficient and gets the job done. Thank you, Mr. Brandon Henry and Philip for your assistance in servicing my vehicles. Very satisfied customer.????
Great service from Brandon and the techs. Replaced bad DEF tank. So far so good.
Great keep me informed
Looks like a complete and thorough job was done on my repair. Parts were sort of pricey given the market rate for parts. I know my vehicle is 18 yrs old but care should be taken when working on vehicles. It has lasted me this long because I take care of my vehicle. Technician cracked the bug shield upon closure of the hood. Wish they had told me that it happened. I always hate discovering stuff after getting my vehicle home.
Love Chapman! Great crew. Will always bring my Trax to Chapman
I appreciate that when I deal with Chapman Chevrolet everyone is polite and I get my car in a timely manner.
Service was good, but, my vehicle was NOT washed after service was completed.
Perfect communication , followed up every step of service ! Brandon Henry was up front and did what he said he was going to faster than promised !!
Salesman Mike and Paul in finance did an awesome job with the purchase of our new trailblazer, perfect experience!
It went ok
The service we received from Gus Hove was amazing. He was very patient throughout the car buying process. Made it an enjoyable experience. I have purchased 4 cars now from Chapman Chevrolet and they have my business forever. Thanks again Gus
Wuickky fixed my tire and I had my truck back in no time.
Ron Klement is the man. He took care of the less pressing issue of the oil change and tire rotation last week. Due to staffing issues, he scheduled the seat repair and rear brake job for the following Monday. Work completed to my satisfaction.
The Chapman team keeps me up to date on necessary repairs and always demonstrate professionalism and expertise.
Service adviser was amazing. Service was prompt. Kept me informed of every step taken.
Michelle could not have been more pleasant to work with. I’m retired and I’ve managed service departments. I know good service and how hard it is to get good people to represent your business.
We are very happy with our salesman. Very nice courteous, will recommend him if anyone asks about buying a vehicle.
They are AWESOME
I just purchased my 2 new vehicle from Stephanie. She is knowledgeable, professional and kind. I have been extremely happy with the service and professionalism at Chapman. I highly recommend you contact Stephanie fir your next car purchase. You won’t be disappointed.
I have had issues with my 2019 eating batteries. Chapman has been more than helpful with getting the batteries replaced. Thank you. Now today, I contacted them because they replaced the battery yesterday, and now the car is going in to limp mode, and say stabilatrack needs service. They don't thing it was because of the battery, but they are covering the tow, and because I bought the vehicle at another dealership, they are going to have it towed there. Why, because my extended warranty has a deductible, and if the other dealership takes it, it will be $100 cheaper. That's outstanding service. My next car will be purchased from Chapman.
Salesman Keyon was the best and Chapman dealership is awesome to work with. This is our 5th purchase with Chapman!
I really appreciate all the help I received from Madison, at my appointment yesterday, I think she went beyond with answers to questions I had, thanks Madison!!
Thanks to Phillip Perkins, my service advisor for renewing my faith in Chapman. He was friendly, professional and did an outstanding job. A few months ago, I had a scheduled service appointment at this dealership and left because I would have had to wait four hours for my vehicle…with an appointment! That will never fly with me, but I decided to give Chapman a second chance. Glad I did!
I'VE BEEN DEALING WITH CHAPMAN FOR ABOUT 13 YEARS I'M GUESSING. 3RD TRUCK FROM THEM AND I HAVE ALWAYS BEEN HAPPY WITH EVERYTHING. THEY GET ME IN AND OUT AS FAST AS POSSIBLE. I'M ABLE TO TEXT OR CALL MY SERVICE PERSON. TYLER ST JAMES HAS BEEN HELPING ME FOR THE LAST FEW YEARS. I TEXT HIM WHEN I HAVE A QUESTION OR NEED ANYTHING ONLY ISSUE I HAVE IS NOW YOU DON'T OFFER LOANERS ANYMORE. I ALWAYS USED TO GET A TRUCK IN THE PAST ( SUV 1 TIME ) CAUSE I NEED MY TRUCK FOR WORK. HOPEFULLY YOU BRING THAT BACK SOON OR FOR SPECIAL CIRCUMSTANCES ATLEAST FOR WARRANTY ISSUES
The service Person Michelle Saras was very Good. with the review of my car.
Thank you, I appreciate your help. I love my new ride!
Once in the shop, Jose did a great job keeping me informed on the status of my repair.
Always right on time for your appointment. You are always with a friendly greeting. Our service consultants are very knowledgeable and listen to our concerns. Our vehicle is ready on time. Thank you Tyler St James and Madison Klementz for your awesome service!
Madison Lorenz was my service advisor. She was terrific. She lived up to her estimate of about 90 minutes for the service to be completed.
Madison Klementz was courteous and efficient and provided excellent service. Was able to get work done in the comfortable lounge with wifi while I waited. Madison went the extra mile to wash the car herself.
Very attentive
Great service
Great service
Do you still wash the outside of the vechile when it gets serviced?
Brought my Equinox in for an oil change & tire rotation, service was good, but, my vehicle was NOT washed after service was completed!
Took my 2022 Chevy Trax in for its 1st oil change. My Service Advisor, Tyler Ballard, took care of everything necessary, including having a dangling gasket put back into place! He was kind and very professional. I appreciate the excellent service I always get at Chapman Chevrolet! Thanks!
Ron and the EV crew did an excellent job of replacing the high voltage battery per a mfr recall. The repair time was finished a day earlier than estimate. The car retail was very convenient. All in all, I'm very pleased with the service department and the 2019 Bolt EV. I've driven various cars these past 55 yrs... it's as close to a perfect vehicle ever I've driven!
Arrived at 8:00 on my way before 10:00.
My check engine light was on, took the car in...Met with Tyler S. and got the repairs done with no cost to me.
Excellent customer service
Duane and Brian in Tempe are amazing to work with. I recommend them to everyone. I’ve been a customer for years and wouldn’t buy from anyone else.
Tyler has ALWAYS taken care of me when both my 2021 Corvette and 2021 Duramax needed service. Tyler goes beyond, keeps communication open and treats me the way a customer should be treated, even when he was NOT my service advisor. I will now only use Tyler to service my vehicles. Customer service at its finest! A+++
I first want to say Cheryl is awesome! I have had my truck in SEVERAL times for the same issue, having no vehicle for a day or two or three.. Cheryl had me out the same day AND provided the damaged part that they believe wa the issue. I'm really hoping this issue with my truck has been finally solved and appreciated Cheryl's managing it all.
Don't know why key fobs break so easily and not fixed free
Just want to say great job on my service
Very helpful and professional staff. Was a great experience!
Incredible service, thank you again!
Beautiful camaro convertible and a beautiful sales experience with Syed and Linda again.
I would like to thank Michelle and all the staff at Chapman Chevrolet. Michelle took care of everything for my Tahoe, and I could not be happier with the people and the service. Thank you, Chapman Chevrolet! You're the best!
I have been to other places but this by far the best! Always on point and Chapman Chevrolet's checklist is awesome. You get a copy of pages of exactly what is done with your vehicle. Thank you, Chapman Chevrolet! You're the best!
As always great service and quick turnaround time. Used the online booking app to book appointment. It was much faster to book than waiting for someone to answer the phone.