Reviews
Cheryl made the experience easy and efficient.
Excellent customer service!
My advisor Phillip did everything that was asked and vehicle finished when promised . Thank you
Our service rep was Madison at Chapman Chevrolet in Tempe Az . Madison made the whole experience smooth and easy
Michelle did not awesome job of keeping me informed when my vehicle would be ready
Michelle was very helpful. Kept me updated on my vehicle.
Thanks for your help. You really made my day
I love Chapman n especially Brian Young whom I've bought several cares from. The serv rep who handled my oil change was great!
I am happy with the brake service that I got from this facility. It was done at the time-frame promised .
I had the best buying experience of my life at Chapman Chevy. Great people to work with, not pushy and willing to work with my needs. Ray Russo is the man, very knowledgeable and helped me out every step of the way. Also, very competitive prices compared to other Chevy dealerships. Super happy with my purchase!
Brian Young was very professional,, helpful, friendly and very courtesy. We would definitely recommend him
Michelle Saras was fast ,efficient and patient, as a senior these qualities are important to me.
My name is Ray Martinez. My story started a few weeks back,I meant to call Chapman in Yuma which is where I live one day I thought I dialed the Chapman in Yuma number,but I dialed Chapman in Tempe.Lima answered I told him I was looking for a certain person,He replied there was no person by that name that worked there. Then he proceeded to ask me how he could help me. I told him my situation with the dealers that I was dealing with here in Yuma ever since that day, he has always kept in contact with me. He was very eager to help me as to the people here in Yuma at the dealership, they weren’t very eager to help me, that is why I drove to Tempe from Yuma and purchased a vehicle from him. He is an exceptional person and salesman very professional. I would recommend all my family and friends to him. He is a great person.
Ron C. and Karl V. provided a necessary repair and great service for my old truck. I will not take my vehicle anywhere else!
Review
I found everyone very helpful and friendly- and never felt even the slightest bit of pressure to buy. It was a fantastic buying experience and I would definitely go back.
Company box truck was there for almost 2 weeks and after $7k in parts and labor we still left with no dif fluid! I feel like that should have been checked.
The Chapman Family and Team is the BEST! Excellent customer service, professional, knowledgeable, attentive and very efficient. Thank you, Philip Perkins for your assistance and the service department team.
The service was great, I only waited the time they said it will take.
Great Service, I will be back for sure :)
The advisor was really good and kept us updated and work on gettin my car back sooner
Our service advisor was great, keep in contact with letting me know status up date on the back order part, due to a recall.
I had the pleasure of working with Madison and she made it all so easy. I couldn’t find my person I signed up for and she came right up and took care of all my needs and answered all questions I had. Highly recommend working with her for any service needed on your vehicle.
Thank you again for the great service!
Was a great experience. From sales person to manager to finance. Easy and worth the trip down to Tempe to buy. Thank you
They had to get the part form the warehouse was not 2 happy had to wait from 7am-330pm
They did a good job getting me to and from home
My trailblazer was in the shop due to a faulty shifter. I informed Travis Hart I would like to trade it in for an Equinox. Travis went over and beyond to get me the Equinox I wanted. I very much appreciate the help.
Thank you for the service on my car. I always appreciate the Advisors and Service Tech for getting my car done in a timely manner and they are all so nice. Appreciate it.
My car was in the shop for 10 days 3 of those days did not get worked on went in for engine light on and found all kind of issuers
Truly helped me get my first car on the lot thanks
Chapman did a great job on servicing my 2500 HD. Tyler is a great service advisor that keeps you updated and goes in great depth in service. He’s great. Will keep returning
They have done an excellent job on my oil change and my tire rotation!!
Brandon, has again, exceeded expectations! Technicians are amazing! No merchandise still though.
I trust Chapman Chevrolet service department, with all of my automotive needs I know that when I leave Chapman there service department has done everything to make sure my car is in top running condition, thank you for your great work.
Ahe’hee for helping me. I was so upset that my car was total and you help me replace my loss. Your totally awesome and bless you!
Keyon handled this professionally quickly zero pressure and created the best buying experience I have ever had. Overall I spent less than one hour at the dealership on this purchase.
Repair went good. Was told my truck would receive a complimentary wash when dropping off; when I picked up my truck no wash done.
As per the usual Brandon and his team of techs goes above and beyond for all my Chevrolet needs. I have a fleet of vehicles from GM and Chapman has always taken care of my needs except that darn merchandise so I can advertise for them. Brandon still offers the best hugs though, ;)
Needed some last minute fixes and it happened to be Friday. Normally turn around is 1-2 business days. Michelle Saras and techs got us taken care of in less then one day. They communicated well and because of this service I will return here. Thank you.
Brought my 2018 Equinox in to have the engine bay cleaned. It looks like a brand engine. All the plastic conversion are sparkling and the truck feels better driving it afterwards. Thank you
Everyone was friendly and helpful. The only thing I felt is that you should have helped set up features.
Excellent customer service, professional, knowledgeable and attentive. Thank you, Michelle Saras and the Chapman team!
Brian did a great job. It was a very pleasant experience and I will make my next purchase at Chapman Chevrolet
The staff is always courteous!!! And the time whatever is needed done to my vehicle is complete in a timely manner. And the waiting area is comfortable!!!
Brandon still refuses to give me a shirt, mug, and hat to allow me to celebrate my true enjoyment of Chapman Chevrolet. However he does always come through and get my vehicles back on the road right away.
Ever since I moved to AZ from Chgo, IL; 7 years ago, I’ve had my 2014 Chevy Equinox serviced at Chapman Chevrolet in Tempe. Even now that I moved to Mesa; I still drive the extra miles & extra time to Chapman because I TRUST them and also because of the COST of their services & how wonderful their staff is. I have had no issues at all. They throughly explain any services my car may need in detail & in priority order so I don’t always have to worry about having everything done on the same day. Plus they are always so patient with me. They answer all my questions and concerns. They even inform me of any savings; coupons that are available! Everyone I have dealt with at Chapman has been professional, experienced and patient! Thank you All!
Great customer service
Great service especially Cheryl - my advisor
Brandon in the service drive and which ever technicians he uses have always done a beyond amazing job for me. Even though I keep asking for a Chapman shirt and he keeps telling me to pound sand I will never stop bringing him cars.
Stephanie helped choose exactly the car that I needed. She also answered all my questions with clarity.
Thanks Chace & Linda for the Super Service & the great deal on my purchase of the 2023 Porsche Macan
My service advisor Brandon was excellent. Great communication, advice, service. Chapman service was top notch as well since last company had several chances but didn't fix problem. They definitely Earned my business and would recommend to others
Paityn went above and beyond to get me into the truck I've always wanted. Most sales people will not invest as much time and effort into you as she did. I will definitely come see her again if I ever want to upgrade my truck.
I have had to bring our truck in for maintenance a couple of times, and every time without question Brandon has gone above and beyond. His positive energy and willingness to solve any issue has always exceeded our expectations. It’s because of genuine members on your team like Brandon that we continue to buy all our vehicles through Chapman. Brandon is simply the BEST!!
Came to have and oil changed and tires rotated on my 2018 Equinox. Great friendly service and work done right. Thank you.
I dropped off my vehicle for recalls and Chapman Chevrolet (Tempe) paid for my Lyft to go to work and my Lyft after work to pick up my vehicle. Very great customer service!
As per the usual, I call or text or email Brandon and he responds with snark and attitude, but then always over does it with being beyond excellent.
Had very pleasant experience purchasing a new Chevy Traverse. David Hall was terrific to work with
great
Great customer service from Michelle,
Besides the obvious of Brandon being above average in aesthetics, he is also smarter than a Koala. Less fuzzy though for some reason.
Tyler my service advisor and Robbie the service manager were top notch!! Would recommend them every time!! It’s nice to be able to trust the job will be done the right way and not try to upsell something that isn’t needed..
I was looking for a specific vehicle and even the vehicle that I wanted had sold, the team was able to put me behind one that was very similar. The trade in evaluation and financing was quick and easy. I am very satisfied with my purchase.
Very attentive agent, service was great as always, customer since the 90’s and always please with service and everyone I come in contact with, keep up the great performance by all and the friendly attitude you don’t see anymore everywhere else, thank you Chapman Chevrolet
Danny Ortiz Wonderful attitude. Great customer service. This is the 2nd purchase and Danny helped us with both purchases. Would highly recommend you ask for him to help you with your new purchase
I called to verify my appointment and Katlin or Katy I hope I am saying her name right was very helpful. My Service advisor Madison Klementz was also helpful and keep me updated on my vehicle.
Chapman is the best place and all inclusive to everything needed (ie. Exceptional customer service, professional, knowledgeable and much more). Thank you to Michelle Saras who works with you to make things stress free on all occasions. She greets you with a smile and her team (service department) gets things done. Very professional and knowledgeable. Thank you!
Brandon and the team at Chapman go out of their way to take care of all of my fleet needs.
Always good to work with Ray and his team. They go above and beyond for us. We are so thankful for them. Ahe'hee (thank you) for all the hardwork you have put in to get us the vehicles we want. We are beyond bless yet again with a new purchase. Many blessings in return to you all and your family.
Great service and quick with no problems.
Took car in for service and was treated great from start to finish
Over the years the service has been great and consistent and employees have been good to work with and friendly
We love our new truck it was worth the wait. Linda Seamans goes above and beyond to make your purchase experience exceptional.
Just when I brought it in for recalls. Air was working now it not asked if they unplugged Battery they said yes and then they changed their mind so I had to pay a fee for finding out why it didn't work.
I have a 2014 Stingray. at 58,000 the power train had a major problem. Although it was under 100K miles the warranty was for 5 years. The repair would be $6,000! I was pretty upset and found other people had the same problem. The service manager worked with Chevrolet/GM and they ended up paying over half of that! WOW! Can service be any better than that? Rest assured, you have my business and referrals from now on. Thanks so much. Your entire staff is great as well.
Great and quick service, never had an issue with the service dept. always asks before preforming extra work
My advisor Michelle did a great job with the schedule and the communication. Very satisfied!
Until yesterday, I have never left a dealership feeling good. Working with Linda Seamans has changed my opinion of what buying a new car should be. The time she took with us and her willingness and ability to find us the perfect vehicle for my wife is unbelievable. We will be back again soon for my new truck. Thank you Linda, Mike and Sara
The flowers were over the top but the hugs are great.
That guy in the service drive really knows how to make a guy feel good about bringing work to him. He is gentle and kind.
The service was great and handled in a timely manner.
I want to thank all the staff at Chapman Chevrolet in Tempe Keon, Brian, Paul were great to work with. They made my deal seamless purchase.
Due to your amazing employee I continue to travel out of my way to use Chapman Cheverolet. Cheryl Rollison and her outstanding customer service is the reason I do business with Chapman Cheverolet. Out standing commitment to superior customer service from Cheryl is what every company looks for to represent their establishment. Her attention to detail and caring disposition make Cheryl a one of a kind! Don’t loose this one!!!
Thanks for all the Help!!! You guys were the BEST!!!!!
Johnny Martinez is a great person and no drama just a great salesman
I kept getting stabilitrac and power steering warnings due to a bad sensor. My Service Advisor, Tyler St. James, went above and beyond to communicate the statis of my vehicle and took extra measures to make sure I was taken care of. He truely is the best Service Advisor I have ever had. When I return to Champman for service, I will be requesting Tyler to be my Service Advisor. Thank you Tyler. You are the best!!!!!
done on time
I’ve been doing business with Chapman Chevrolet for decades. Great group of people. Have always helped me whether it’s new cars, service, or just a cup of coffee and a visit.
Chapman has been fantastic in helping me keep my Trail Blazer in great condition Have had for 24 years and is still in really good shape Always good service and trustworthy
When I bring my vehicle into service the employees communicate with me by helping me to understand what the issue is with my vehicle and let me know the estimates before they start repairs. I appreciate that very much.
My daughter and I received excellent service from the Sales and Finance Departments. The staff, Ike and Tyler were very helpful and courteous. I highly recommend Chapman Chevrolet!
The salesperson was very nice and helpful with everything.
They fixed everything exactly how I needed it truck runs Great. Thanks Bryan for a good job.
I had an issue with my Corvette. The service advisor, Tyler St James, was outstanding. Kept me informed and watched out for my car the whole time it was in service..
Great communication from service advisers. Regular updates and friendly service.
Excellent service. Makes doing business with Chapman a pleasure.
Helpful and courteous got my car done in 1.5 hours as planned .
Ron Clement is always professional and keeps you informed throughout the process.
Great job by Michelle in taking care of our 2016 Malibu. She kept us informed at all times on what they were going to do and was very helpful in my being able to use my points from General Motors in helping to pay the final cost!!!